Prevent emails from being sent to the spam folder

Trying to whitelist an email address? You can easily do so in the settings menu of your email client. Whitelisting an email address means that it won't be sent to the spam folder. All emails from the address will go straight to your inbox. This wikiHow guide will show you how to whitelist an email in Gmail, Microsoft Outlook, Yahoo, and AOL Mail.

Things You Should Know

  • In Gmail and Yahoo, you'll need to create a filter to send certain emails directly to the inbox.
  • In Outlook, you can add email addresses to the Safe Senders List to prevent emails from getting sent to the junk folder.
  • In AOL Mail, you just need to add the email address to your contacts to whitelist it.
Method 1
Method 1 of 4:

Gmail

  1. 1
    Go to https://mail.google.com/. This is the official website for Gmail.[1]
  2. 2
    Click the settings button. It's a gray gear in the top right of the Gmail website.
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  3. 3
    Click See all settings.
  4. 4
    Click Filters and Blocked Addresses. This is a tab in the settings menu.
  5. 5
    Click Create a new filter.
  6. 6
    Enter the email address you want to whitelist in the "From" field. You can enter multiple emails if needed.
  7. 7
    Click Create filter.
  8. 8
    Select "Never send it to Spam" and click Create filter. You're done! The email addresses you listed are now whitelisted. Emails from the address won't be sent to the Spam folder. You're ready to continue sending emails, creating new labels, and deleting spam.
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Method 2
Method 2 of 4:

Outlook

  1. 1
    Go to https://outlook.live.com/mail/0/. This is the official Microsoft Outlook website.[2]
  2. 2
    Click the settings button. It's the white gear in the top right of the Outlook website.
  3. 3
    Click View all Outlook settings.
  4. 4
    Click Mail and then Junk Mail. These options are in the left menu of the settings window.
  5. 5
    Click + Add under "Safe senders and domains." This will open a text box for entering in email addresses.
  6. 6
    Type in the email address you want to whitelist and press Enter. This will add the email address to the Safe Senders List, meaning emails from the address won't be sent to the Junk folder.
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Method 3
Method 3 of 4:

Yahoo

  1. 1
    Go to https://mail.yahoo.com/. This is the official website for Yahoo mail. Log in if you aren't already. You can change your password if needed.[3]
  2. 2
    Click Settings. It has a blue gear icon.
  3. 3
    Click More Settings. This will open a new window with the full settings options.
  4. 4
    Click Filters.
  5. 5
    Click Add new filters. This will prompt you to enter information about the new filter.
  6. 6
    Enter a name for the filter. This could be something like "allowed senders list."
  7. 7
    Add the email address you want to whitelist.
  8. 8
    Select the rule that sends all emails from the listed address to the Inbox. This will effectively whitelist the emails and prevent them from being sent to the spam folder.
  9. 9
    Click Save. This will confirm the filter and whitelist the listed emails.
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Method 4
Method 4 of 4:

AOL

  1. 1
    Go to https://mail.aol.com/. This is the official website for AOL Mail. To whitelist emails, you just need to add them to your AOL contacts.[4]
  2. 2
    Click Contacts. This is in the left menu of the AOL Mail website.
  3. 3
    Click New Contact.
  4. 4
    Type in the contact information for the email address you want to whitelist.
  5. 5
    Click Add Contact. This will save the contact and whitelist the email address, preventing it from being sent to the spam folder.
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About This Article

wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, volunteer authors worked to edit and improve it over time.
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Co-authors: 1
Updated: March 30, 2023
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Categories: Email
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