How to Reset the Voicemail Icon on Your Android Phone

What to do when your voicemail notification icon won't go away

This wikiHow teaches you how to remove the voicemail icon from your Android's notifications bar that's at the top of the screen.

Part 1
Part 1 of 2:

Trying Quick Fixes

  1. Image titled Reset the Voicemail Icon on Your Android Phone Step 1
    1
    Restart your Android. Press and hold your Android's Power button until a menu pops up, then tap the Restart option to prompt your Android to restart. This can help reset processes which are causing the voicemail notification to appear in the top-left corner of your Android's screen.
    • Depending on your Android, you may have to tap Restart twice to restart it.
  2. Image titled Reset the Voicemail Icon on Your Android Phone Step 2
    2
    Try clearing your Android's notifications. Unlock your Android and swipe down from the top of the screen to pull down the notifications shade, then tap the Clear option at the bottom of the shade.
    • On some Androids, you'll need to swipe down from the top of the screen with two fingers.
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  3. Image titled Reset the Voicemail Icon on Your Android Phone Step 3
    3
    Open your Android's voicemail inbox. If clearing your Android's notifications didn't clear the voicemail icon, you'll need to open your voicemail inbox to clear out any residual voicemails. You can do this in one of the following ways depending on your Android:
    • Call your voicemail number as specified by your carrier.
    • Tap the Voicemail app icon in your Android's App Drawer.
  4. Image titled Reset the Voicemail Icon on Your Android Phone Step 4
    4
    Listen to any unopened voicemails. Once the voicemail inbox opens, listen to any unopened voicemail(s) as reported by the inbox.
  5. Image titled Reset the Voicemail Icon on Your Android Phone Step 5
    5
    Delete voicemails after listening. After each voicemail plays, press the "Delete" number as specified by the voicemail inbox.
    • If your Android has a Voicemail app, you should be able to delete a voicemail by long-pressing it and then tapping Delete or the trash can icon (or, in some cases, tapping ⋮, tapping Edit, tapping each voicemail, and tapping Delete).
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Part 2
Part 2 of 2:

Clearing Phone Data

  1. Image titled Reset the Voicemail Icon on Your Android Phone Step 6
    1
    Open your Android's Settings. Swipe down from the top of the screen, then tap the gear-shaped "Settings"
    Android 7 Settings
    icon in the top-right corner of the drop-down menu.
    • Depending on your phone, you may have to swipe down using two fingers.
  2. Image titled Reset the Voicemail Icon on Your Android Phone Step 7
    2
    Scroll down and tap Apps. It's near the middle of the Settings menu. Doing so opens a list of your Android's installed apps.
  3. Image titled Reset the Voicemail Icon on Your Android Phone Step 8
    3
    Scroll down and tap Phone Manager. You'll find this in the "P" section of the list of apps.
  4. Image titled Reset the Voicemail Icon on Your Android Phone Step 9
    4
    Tap Storage. It's near the middle of the Phone app's page.
  5. Image titled Reset the Voicemail Icon on Your Android Phone Step 10
    5
    Tap CLEAR DATA. This is near the top of the page.
  6. Image titled Reset the Voicemail Icon on Your Android Phone Step 11
    6
    Tap OK when prompted. Doing so confirms your choice and deletes any data associated with the Phone app. This should remove the voicemail app icon from the notifications bar.
    • On a Samsung Galaxy, you'll tap DELETE when prompted.
  7. Image titled Reset the Voicemail Icon on Your Android Phone Step 12
    7
    Clear the Voicemail app's data if necessary. If your Android has a Voicemail app, you can clear its cache by selecting the Voicemail app from the list of apps in Settings, tapping CLEAR DATA, and tapping OK or DELETE when prompted.
  8. Image titled Reset the Voicemail Icon on Your Android Phone Step 13
    8
    Call your carrier to report the problem. If the voicemail icon still hasn't disappeared from your Android's notification bar, the problem is most likely due to an error on your carrier's end. Calling your carrier, reporting the problem, and asking them to clear your voicemail should solve this issue.
    • You'll need to know your account's login information in order for your carrier to address voicemail issues.
    • If your carrier can't do anything about the voicemail icon, you may need to factory reset your Android to get rid of it. This will wipe your Android's hard drive, so back up any data you want to save before doing so.
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Community Q&A

  • Question
    What can I do if my phone says that my voicemail box is full when it isn't and nobody can leave me messages?
    Community Answer
    Community Answer
    First of all, check under "Saved Messages" for messages you may not be aware you're hanging on to. If that's not the issue, deleting the voicemail pin might solve the problem.
  • Question
    How can I reset the voicemail password?
    Community Answer
    Community Answer
    Go to settings, and look there. If nothing comes up, go to the Android website.
  • Question
    How do I remove voicemail? I cannot receive incoming calls - it goes straight to voicemail.
    Community Answer
    Community Answer
    You may have accidentally turned on forwarding to voicemail. Open your phone app, click the 'more'/three dots icon in the top right corner (or the options/menu button on the lower left of the phone on older devices), click settings, click call forwarding, click voice call, click always forward, and disable.
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Warnings

  • Avoid factory resetting your Android without first backing up your Android's information (e.g., contacts, photos, etc.).
    ⧼thumbs_response⧽


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About This Article

Jack Lloyd
Written by:
Jack Lloyd
wikiHow Technology Writer
This article was co-authored by wikiHow staff writer, Jack Lloyd. Jack Lloyd is a Technology Writer and Editor for wikiHow. He has over two years of experience writing and editing technology-related articles. He is technology enthusiast and an English teacher. This article has been viewed 361,877 times.
How helpful is this?
Co-authors: 14
Updated: February 10, 2022
Views: 361,877
Categories: Android
Article SummaryX

1. Restart your Android.
2. Open your voicemail inbox.
3. Listen to and delete unopened messages.
4. Restart and continue if the icon remains.
5. Go to Settings > Apps > Phone.
6. Tap Storage.
7. Tap CLEAR DATA.
8. Tap OK.
9. Clear the data of the Voicemail app (if it exists).

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