How to Remove a Device from HP Support Assistant

Simple steps to removing a device from HP Support Assistant

Last Updated: June 2, 2022

If you have several devices added to HP Support Assistant on an HP PC, laptop, or tablet (based on Windows) and now need to remove one of them (for whatever reason), there are some steps you need to take to remove them.

Method 1

Method 1 of 3:

Preparing for the Removal

1
Open HP Support Assistant - if your computer has it. It'll only be found on HP devices and only on computers. All HPs come preloaded from the factory with it installed, and all you'll need to do is set it with your other devices. '"Double-click the "?" blue and white button from your taskbar.

Method 2

Method 2 of 3:

Accessing the Feature

Via Version 8.x

1
Click the device's name from HP Support Assistant's "My Devices" page. This should bring up your device and available actions.
2
Click the "Edit this device" button. This will be found to the right of the Serial and Product numbers area, which can be found to the right of your personal device name and Product name.
3
Click the "Remove this device" button. This should be found between the "Cancel" and "Save" buttons on this dialog box.

Via Version 9.x

1
Find your name button in the top right corner and click it. This should expose a drop-down menu you'll need.
2
Select the "View profile" link - in the drop-down list. This should be the top entry in the list.
3
Scroll down until you see the "Your Device Overview". It's not going to be very far down.
4
Locate the device you want to remove from your profile. You'll be given lots of details including your device's personalized name (if you have one set), product and serial numbers, followed by recommended actions - if they are needed, followed directly by an "x" button - which controls the removal.
5
Click the x to the device you want to remove.

Method 3

Method 3 of 3:

Performing the Removal

1
Tell HP why you are removing the device from the list - within the dialog box that comes up. HP only gives you two choices - "I want to remove this from my profile" and "I no longer own this device," and you'll need to select one of them.
2
Click the orange "Remove this device" button to the right of the "Cancel" button, just below the reason for removal.
3
Watch for success and tap "Ok." You'll soon see a "You have successfully removed your device" message," and you'll need to recognize that it's now off your software assistant.

Community Q&A

Question

Where is the My Devices page?

Christopher

Top Answerer

This will depend on the version of HP Support Assistant you have. With the updated software just recently happening on some users' devices, this article has been recently updated. You will no longer have to worry about a "My Devices" page. If you are still on 8.x, refer to the instructions above for that software version.