How to Recover a Samsung Account

This wikiHow teaches you how to gain access to your Samsung account if you have lost your ID and/or password.

Method 1
Method 1 of 2:

Recovering Your Samsung ID

  1. Image titled Recover a Samsung Account Step 1
    1
    Go to https://account.samsung.com/ on a browser. You can do this on a phone, tablet, or computer.
  2. Image titled Recover a Samsung Account Step 2
    2
    Select Sign in. This is a blue button near the bottom.
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  3. Image titled Recover a Samsung Account Step 3
    3
    Select Find ID or Reset password?. This is below the Sign in button.
  4. Image titled Recover a Samsung Account Step 4
    4
    Fill in your details and select Find my ID. You will need to provide your name and birth date.
  5. Image titled Recover a Samsung Account Step 5
    5
    Check the email ID listed. Part of the email will be hidden for privacy reasons, but it should be enough for you to identify which email address is your ID.
    • Select Sign in now if you wish to sign in from here.
    • If Samsung could not find your details, click Try again to re-enter them. Check that each field is accurate.
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Method 2
Method 2 of 2:

Recovering Your Samsung Password

  1. Image titled Recover a Samsung Account Step 6
    1
    Go to https://account.samsung.com/ on a browser. You can do this on a phone, tablet, or computer.
  2. Image titled Recover a Samsung Account Step 7
    2
    Select Sign in. This is a blue button near the bottom.
  3. Image titled Recover a Samsung Account Step 8
    3
    Select Find ID or Reset password?. This is below the Sign in button.
  4. Image titled Recover a Samsung Account Step 9
    4
    Select Reset password. This is the tab to the right of Find ID.
  5. Image titled Recover a Samsung Account Step 10
    5
    Type in your email ID. This will be the email address associated with your account.
  6. Image titled Recover a Samsung Account Step 11
    6
    Select Next. An email will be sent to the email address for your account.
  7. Image titled Recover a Samsung Account Step 12
    7
    Check your email. Look for a recent email from Samsung called "Please reset your password" and open it.
  8. Image titled Recover a Samsung Account Step 13
    8
    Select Reset Password. This will open in a new browser tab or window.
  9. Image titled Recover a Samsung Account Step 14
    9
    Enter in your new password twice and select Reset Password. You will receive a success message when your password has been reset.
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About This Article

KD
Written by:
Katie Double
Tech Specialist
This article was written by Katie Double. Katie Double is a Technology Writer and Editor for wikiHow. She has over five years of experience in technical support, IT process analysis, and quantitative research. Katie loves exploring the application of various technological tools, from data analysis and visualization to music production and performance. Though originally from Denver, Colorado, she currently resides in New Zealand. She has a BA in Psychology from the University of Colorado Boulder. This article has been viewed 12,662 times.
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Co-authors: 4
Updated: March 30, 2020
Views: 12,662
Categories: Android
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