5 Easy Ways to Manage or Cancel a Canva Subscription

A quick and easy guide to cancelling a Canva subscription

Do you want to pause or cancel your Canva subscription? You can easily do so by going into your "Billing & plans" setting. As Canva is available on desktop, mobile, iOS, and Android, be sure to use the same device you used to upgrade your Canva account. If you don't see the option to cancel, you may be using the wrong device. This wikiHow will show you how to pause, cancel, or refund your Canva subscription using the mobile app or a web browser.

Things You Should Know

  • You can only cancel your plan with the same device you used to upgrade.
  • On desktop, go to "Settings" then "Billing & plans". Click the three dots and "Cancel subscription".
  • On iOS, cancel subscriptions in the Settings app. On Android, cancel subscriptions through the Google Play Store.
Method 1
Method 1 of 5:

Using a Desktop Browser

  1. Image titled Cancel Canva Subscription Step 1
    1
    Log into the Canva website on a desktop browser. You can use Google Chrome, Safari, Mozilla Firefox, or another browser.[1]
    • If you aren't logged in, click Log in to do so now.
    • You must use the same device used to upgrade your account.
  2. Image titled Cancel Canva Subscription Step 2
    2
    Click
    Windows Settings
    in the top-right corner.     This will take you to your Account settings.
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  3. Image titled Cancel Canva Subscription Step 3
    3
    In the left menu, click Billing & plans. This will be between Groups and Permissions.
  4. Image titled Cancel Canva Subscription Step 4
    4
    Click ••• next to your plan. A menu will open.
  5. Image titled Cancel Canva Subscription Step 5
    5
    Click Cancel subscription. You'll be asked to confirm cancellation.
  6. Image titled Cancel Canva Subscription Step 6
    6
    Click Continue cancellation. Your plan will be canceled after your current billing period.
    • You'll still be able to access Canva's paid features until the end of your billing period.
    • To avoid charges, cancel your plan at least a day before it renews.
    • If you want to pause your subscription, select I want to pause my subscription then Pause for 3 months. Your plan will automatically resume after the duration.
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Method 2
Method 2 of 5:

Using iOS

  1. Image titled Cancel Canva Subscription Step 7
    1
    Open the Settings
    iPhone Settings App Icon
    app on your iOS device.     This looks like a gray cog icon.
    • Canva is available for iPhone and iPad in the App Store.
    • You must use the same device used to upgrade your account.
    • You will not be able to pause a Canva membership on iOS.[2]
  2. Image titled Cancel Canva Subscription Step 8
    2
    Tap your Apple ID. This can be found at the very top, underneath Settings.
  3. Image titled Cancel Canva Subscription Step 9
    3
    Tap Subscriptions. You'll see a list of your active and inactive subscriptions.
    • On some versions of iOS, you may see iTunes & App Store instead.
      • Tap your Apple ID, then View Apple ID. Sign into your Apple ID, then tap Subscriptions.
  4. Image titled Cancel Canva Subscription Step 10
    4
    Tap Canva. This looks like the Canva logo with a multi-colored background.
  5. Image titled Cancel Canva Subscription Step 11
    5
    Tap Cancel Subscription. Your plan will be canceled after your current billing period.
    • You'll still be able to access Canva's paid features until the end of your billing period.
    • To avoid charges, cancel your plan at least a day before it renews.
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Method 3
Method 3 of 5:

Using Android

  1. Image titled Cancel Canva Subscription Step 12
    1
    Open the Google Play Store. Canva is available for Android in the Google Play Store.
    • You must use the same device used to upgrade your account.
  2. Image titled Cancel Canva Subscription Step 13
    2
    Tap your account icon. This will be in the top-right corner. A pop-up menu will open.
  3. Image titled Cancel Canva Subscription Step 14
    3
    Tap Payments & subscriptions. This will be underneath Payment methods.
  4. Image titled Cancel Canva Subscription Step 15
    4
    Tap Subscriptions. You'll see a list of your active and inactive subscriptions.
  5. Image titled Cancel Canva Subscription Step 16
    5
    Tap Canva. This looks like the Canva logo with a multi-colored background.
  6. Image titled Cancel Canva Subscription Step 17
    6
    Tap Cancel Subscription. Your plan will be canceled after your current billing period.
    • You'll still be able to access Canva's paid features until the end of your billing period.
    • To avoid charges, cancel your plan at least a day before it renews.
    • If you want to pause your subscription, select Manage then Pause payments. Select the duration of the pause, then confirm.
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Method 4
Method 4 of 5:

Using a Mobile Browser

  1. Image titled Cancel Canva Subscription Step 18
    1
    Log into the Canva website on a mobile browser. You can use Safari for iOS, Google Chrome, or another mobile browser.
    • If you aren't logged in, click Log in to do so now.
    • You must use the same device used to upgrade your account.
  2. Image titled Cancel Canva Subscription Step 19
    2
    In the bottom-right corner, tap ☰. This will open a new page.
  3. Image titled Cancel Canva Subscription Step 20
    3
    Scroll down and tap
    Windows Settings
    Settings.     You can find this at the very bottom, above Get help.
  4. Image titled Cancel Canva Subscription Step 21
    4
    Tap Billing & plans. This will be between Groups and Permissions.
  5. Image titled Cancel Canva Subscription Step 22
    5
    Click ••• next to your plan. A menu will open.
  6. Image titled Cancel Canva Subscription Step 23
    6
    Click Cancel subscription. You'll be asked to confirm cancellation.
  7. Image titled Cancel Canva Subscription Step 24
    7
    Click Continue cancellation. Your plan will be canceled after your current billing period.
    • You'll still be able to access Canva's paid features until the end of your billing period.
    • To avoid charges, cancel your plan at least a day before it renews.
    • If you want to pause your subscription, select I want to pause my subscription then Pause for 3 months. Your plan will automatically resume after the duration.
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Method 5
Method 5 of 5:

Requesting a Refund

  1. Image titled Cancel Canva Subscription Step 25
    1
    Navigate to Canva's Request Refund page in your web browser. You can use a desktop or mobile browser. If you aren't logged in, click Log in to do so now.
  2. Image titled Cancel Canva Subscription Step 26
    2
    Fill in the form. You'll need to complete each section of the form.
    • Issue category: From the drop-down menu, select "Payments, pricing and billing".
    • Issue: Select "I want to request a refund for my plan". If you have a different issue, you can select it from the drop-down menu.
    • Select an invoice: Select the invoice you want to refund. You will see the date of the invoice along with the amount paid.
    • Refund request reason. Select the reason for your request. Again, Canva will reject your request if it's a refund due to cancellation.
    • Describe the issue: Enter a few sentences explaining your situation. Include as many details as you can.
  3. Image titled Cancel Canva Subscription Step 27
    3
    Click Submit. Depending on the volume of requests, Canva may take up to a week to reply.
    • You will receive an email from Canva with the response.
    • Be sure to submit your request within 30 days of the invoice for a greater chance at refunding.
    • Shopping for creative software? Check out our coupon site for Staples discounts or our coupon site for Office Depot.
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References

  1. ↑ https://www.canva.com/help/manage-pro-subscription/#:~:text=Canceling%20your%20Canva%20plan,-Computer&text=On%20the%20homepage%20menu%2C%20click,Click%20Cancel%20subscription.
  2. ↑ https://www.canva.com/help/manage-pro-subscription/

About This Article

Rain Kengly
Written by:
Rain Kengly
wikiHow Technology Writer
This article was co-authored by wikiHow staff writer, Rain Kengly. Rain Kengly is a wikiHow Technology Writer. As a storytelling enthusiast with a penchant for technology, they hope to create long-lasting connections with readers from all around the globe. Rain graduated from San Francisco State University with a BA in Cinema. This article has been viewed 2,105 times.
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Co-authors: 4
Updated: February 6, 2023
Views: 2,105
Categories: Android
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