How to Contact Twitter: Email, Support Tickets, Forms, & More

The easiest ways to reach a real person at Twitter

If you're struggling to contact Twitter about an issue, don't give up! While you can no longer call Twitter or send a direct message to @TwitterSupport, there are still easy ways to contact Twitter directly. Whether your account was suspended, you have a security concern, or you're having trouble with Twitter Blue, you can open a support ticket by filling out a quick form. Once you open a ticket, a Twitter support agent will contact you back via email. This wikiHow article will cover all of the ways you can reliably contact someone at Twitter, even during their time of transition.

Things You Should Know

  • There is no way to contact Twitter by phone or email directly, but you can create a support ticket at https://help.twitter.com/en/forms.
  • When you submit a request through a Twitter form, you'll receive a response via email.
  • To reach Twitter's advertising support team, fill out a form at https://ads.twitter.com/en/help.
  • It's no longer possible to send a DM to @TwitterSupport or any of Twitter's other public-facing accounts.
Section 1 of 4:

Using the Help Center

  1. Image titled Contact Twitter Step 1
    1
    Go to https://help.twitter.com/en/forms in your web browser. While Twitter doesn't have a traditional support email address you can write to, you can fill out a form at the Help Center to get the same effect. Providing your email address in the form allows the support team to respond to you via email.
  2. Image titled Contact Twitter Step 2
    2
    Select a topic that describes your issue.
    • Locked and suspended account issues: If your account was suspended or deactivated by Twitter, use this option to appeal the decision.
    • Problems with account access: If you deactivated your account and need help reactivating, want to close your account, or are having trouble signing in, use this option.
    • Privacy on Twitter: If your account was hacked, you have privacy questions or need help with privacy settings, this option will be helpful.
    • Staying safe on Twitter and sensitive content: Use this option to report harassment, threats, child sexual exploitation, and other safety concerns.
    • Authenticity on Twitter: If somebody is impersonating you on Twitter or you're having trouble sharing a link in a tweet due to Twitter's safety filters, this is the form you need.
    • Help with intellectual property issues: To report copyright infringement, submit a DMCA request or response, report counterfeit goods, or other intellectual property issues, choose this option.
    • Help using Twitter: If Twitter isn't working right, you've discovered a bug, or there's something wrong with your account, try this option.
    • Help with paid features: If you subscribe to Twitter Blue, offer Super Follows, or are having trouble giving or receiving Tips, fill out this form for paid features.
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    Fill out the form with all pertinent information. The more information you can provide to Twitter's support team, the better equipped they'll be to help you resolve your issue.
    • If you're signed in to Twitter now, your email address and username will be prefilled in the form. Make sure you have access to the email address you see on the form before submitting.
    • Depending on the issue, you may see the option to attach a screenshot of the problem you're having. You can use our handy screenshot guide to learn how to take a screenshot on your computer, phone, or tablet. If you don't find the information you need to resolve your issue, scroll down and click File a ticket to fill out a support form.
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Section 2 of 4:

Contacting Advertising Support

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    Visit https://ads.twitter.com/en/help to contact Twitter Ad Support. If you are a current Twitter advertiser, you can reach a Twitter Ads associate through a form on this help site.
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    Select your reason for contacting Twitter. For example, if you are having trouble with your advertising account, select Account Issues.
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    3
    Select the issue you're having. Depending on the reason you selected, additional reasons may appear. Once you select an issue, you'll have the option to create a support ticket.
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    Fill out the support ticket. If you're experiencing an error or need to attach proof of something, you can click or tap Choose File to upload an image to your ticket.
    • Don't attach any images of sensitive information, including credit card numbers and passwords, to your ticket.
    • If you're not signed in to a Twitter account, enter your email address into the field. Optionally, you can enter a secondary email address if a blank is provided.
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    Click Submit support ticket. This sends your support request to Twitter's advertising support. The support team will contact you back via email.
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Section 3 of 4:

Contacting Investor Relations

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    Go to https://investor.twitterinc.com/contact/default.aspx in a web browser. If you have a question or concern relating to investor relations or shareholding matters, you can use this form to contact Twitter. This form will be emailed to the Investor Relations team.[1]
    • Don't try to use this form to contact Twitter about unrelated issues, as you won't get a reply.
    • If you own Twitter stock in your name (not through Robinhood or another broker), you can call Twitter's transfer agent at 1 (781) 575-4238 or send your inquiry via mail to:
      Computershare Trust Company, N.A.
      250 Royall Street
      Canton, MA 02021
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    Fill out the form. Provide your name, a subject line, and your current email address before filling out the "Comments" area of the form. If you want a response, it'll be best to state that in your message.
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    Click Submit to send your request. This submits your message to Twitter's Investor Relations team.
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Section 4 of 4:

Requesting Community Notes Support

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    If you find an unhelpful Community Note, you can report it to Twitter for review. Twitter's Community Notes program is a new alternative to Twitter's old fact-checking feature which aimed to combat misinformation on the platform. Now, Twitter allows users to attach Community Notes to tweets they believe are misleading.[2] If you find a problematic Community Note, you can report it on Twitter's official GitHub site at https://twitter.github.io/communitynotes/additional-review.
    • Copy the problem tweet's URL from the address bar, then paste it into the form field at the bottom of the page.
    • Click Go to Community Notes.
    • Locate the note you want to report and click Request additional review.[3]

Community Q&A

  • Question
    Twitter suspended my account thinking it's a spam account. I appealed to them, explained it was a mistake. It has been four days now, is it OK to email them to explain more and remind them to attend to me?
    Community Answer
    Community Answer
    Appealing and retrieving a suspended account can be a long process, up to several months. Be patient and keep trying!
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References

  1. ↑ https://investor.twitterinc.com/contact/faq/default.aspx
  2. ↑ https://help.twitter.com/en/using-twitter/community-notes
  3. ↑ https://twitter.github.io/communitynotes/additional-review/
  4. ↑ https://www.cnn.com/2022/10/31/tech/elon-musk-twitter-board

About This Article

Nicole Levine, MFA
Written by:
Nicole Levine, MFA
wikiHow Technology Writer
This article was co-authored by wikiHow staff writer, Nicole Levine, MFA. Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. This article has been viewed 115,027 times.
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Co-authors: 8
Updated: February 23, 2023
Views: 115,027
Categories: Twitter
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