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This wikiHow teaches you how to request a refund from Uber if you were wrongly charged a cancellation fee. Uber’s policy is to charge $5 to $10 if a trip is canceled 5 or more minutes after a reservation is made, however, they may waive the fee if you are not at fault.
Steps
Using the Uber App
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1Open the Uber app.
- If you are not already signed in to your Uber account, sign in now.
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2Tap ☰. It’s in the top left corner of the screen.Advertisement
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3Tap Your Trips.
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4Select the trip you wish to dispute.
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5Tap Help. It’s just beneath the driver’s photo.
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6Tap I was incorrectly charged a cancellation fee.
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7Select a reason for cancellation. Choose from one of the following options:[1]
- My driver and I couldn’t connect
- My pickup location was incorrect
- My driver cancelled
- The ETA was too long
- The ETA was too short
- My driver asked me to cancel
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8Tap Submit. Uber will review your request and get back to you within a few days.
- Submitting a claim does not guarantee that the fee will be refunded.
Using the Uber Website
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1Go to Uber’s fee cancellation page.
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2Select a trip from the list.
- If you are not already signed in to your Uber account, first click Sign In To Get Help and enter your account information. Then you will see a list of your trips.[2]
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3Select a reason for cancellation. The available options are:
- My driver and I couldn’t connect
- My pickup location was incorrect
- My driver cancelled
- The ETA was too long
- The ETA was too short
- My driver asked me to cancel
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4Click Submit. Uber will review your claim and get back to you within a few days.
- Submitting a claim does not guarantee that the fee will be refunded.
Community Q&A
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QuestionHow do I dispute a cancellation fee when the driver showed up late?Community AnswerWhen following one of the methods in this wikiHow, select "The ETA was too long" as your reason.
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QuestionI booked an Uber ride and waited over 20 minutes. When I called the driver and asked where he was, he told me that he got another passenger to take to the airport and canceled my trip. I was still charged. How do I get the charge canceled?Community AnswerYou can use this article to request a refund, and when it comes time to choose a reason, select "My driver asked me to cancel."
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QuestionUber added the charge back into my account as "credit." Is there any way to get refunded to my bank account?Community AnswerNo, there is not. All you can do is get credited to your account.