How to Contact Apple to Refund Apps or Content Purchases

A user-friendly guide to getting a refund from Apple for in-app purchases or subscriptions

Written by Rain Kengly

Last Updated: March 11, 2023

Requesting a Refund

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Checking Refund Status

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Video

Do you want to get a refund for an Apple subscription? Whether you purchased a subscription accidentally or you aren't satisfied with it, you can request a refund from Apple. You'll just need to login to the official Apple website and select the subscription you want to refund. Apple will contact you within 48 hours with an update on your request. This wikiHow will show you how to contact Apple to cancel a subscription and get a refund for charges.

Things You Should Know

Go to https://reportaproblem.apple.com/. Log in with your Apple ID. Select "Request a refund".
Select a reason for refund, then select the subscription. Click "Submit".
Wait at least 48 hours for Apple to review your refund request.

Method 1

Method 1 of 2:

Requesting a Refund

1
Go to https://reportaproblem.apple.com/ in a web browser. You can use a desktop or mobile browser.^{[1]
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Research source}
- Refunding a subscription will result in loss of subscription access.
- You can only refund a subscription if the charge goes through; if it's still pending, you won't be able to request a refund yet.
2
Enter your Apple ID. Use the Apple ID associated with the subscription you want to refund.

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3
Enter your password. If you forgot your password, you can reset it.
- If you have two-factor authentication on, you'll be asked to approve your login on another device. Enter the code into the field.
4
Click the drop-down menu and select Request a refund. This is the menu underneath What can we help you with?
- A new field will appear with Tell us more….
5
Click the drop-down menu and select a reason. Choose the reason that fits your scenario. You can select:
- I didn't mean to buy this
- A child/minor made purchases(s) without permission
- I didn't mean to sign up for a subscription(s)
- I didn't intend to renew a subscription(s)
- My purchase doesn't work as expected
- In-app purchase not received
- Other
6
Click Next. You'll see a list of current and past subscriptions.
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Select the subscription, then click Submit. This is the blue button at the top.
- If you see Next instead of submit, click it. In the text field, explain your situation further. Click Submit.
- Wait at least 48 hours for an update. You'll receive an email back from Apple.
- You can also cancel an iTunes subscription on PC or Mac or dispute iTunes charges.

Method 2

Method 2 of 2:

Checking Refund Status

1
Go to https://reportaproblem.apple.com/ in a web browser. You can use a desktop or mobile browser.^{[2]
X
Research source}
2
Enter your Apple ID and password. Use the account you used to request the refund.
3
Click Check Status of Claims. This will be towards the top in blue text.
- If you don't see this, you don't have any active claims open.
4
View your status. You'll see your claim, claim date, and status.
- Click the down arrow to expand the information. If you see Pending, Apple is still reviewing your request.
- If it's been over 48 hours and the status hasn't changed, you may need to contact Apple.
- To manage your current subscriptions, open the Settings app on your iPhone or iPad. Tap your Apple ID → Subscriptions.
  - To cancel a subscription, tap a subscription, then Cancel Subscription.