How to Contact Wish

Co-authored by wikiHow Staff

Last Updated: December 23, 2022 References

It can be difficult to get in touch with Wish customer service, which can be really frustrating if you’re having an issue with an order. The company recently discontinued their customer service phone line, but you can use their digital app to ask for help with any of your purchases. You can also contact them through their website, by email or regular mail, or via social media. If you’re still having trouble reaching the company, you can escalate your complaint through a third-party organization.

Method 1

Method 1 of 4:

Messaging through the Wish App

1
Don’t bother calling the phone number. You may notice a phone number on the “contact” portion of Wish’s website. Unfortunately, this number is no longer in service, and will redirect you to an automated message. In this message, the automated voice will recommend that you contact customer service through the app.^{[1]
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Open the Wish app. Look for the Wish icon on your smartphone or tablet and tap on it to open the application. Double-check that you’re logged into your account so you can access the app and contact customer support.^{[2]
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3
Open the extended list of menu options at the bottom right-hand corner. Look for an icon with 3 horizontal lines in the bottom right-hand corner of your screen. Tap on it to open the extended menu.^{[3]
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Scroll down and select “Customer Support." When you’ve accessed the extended menu, look for the customer support option. It has a speech bubble with three dots (...) next to it. Tap on it to access the customer support portal.^{[4]
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Choose an automated option that best applies to your issue. When you access the customer support portal, look for an automated response support system that asks you to narrow down the type of issue you’re having. To get started, pick between “My Account” or “Payment Issues” to pull up extended menu options that will help you narrow down your issue.^{[5]
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- Both “My Account” and “Payment Issues” have the option to contact a support agent if you can’t identify your issue in their list of options.
Tip: “My Account” allows you to update your address, profile, password, email, and notification settings. “Payment Issues” relates to problems like having payment declined, price changes, or incorrect charges.
6
Select “Something else” to contact a representative at Wish. If the issue you’re having cannot be resolved with one of the menu options under “My Account” or “Payment Issues” you can select “Something else” to be brought to a list of options including frequently asked questions (FAQ) and “Contact support agent.” Tap on the contact agent option.^{[6]
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Write a message to customer support. After you’ve selected the “Contact support agent,” you’ll be prompted to write a message detailing the problem or issue that you’re having. Write a detailed message explaining your problem and then select “Send Email” to send your message.^{[7]
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- Make sure your email address and account information is current and correct so the support agent can respond to you.
- You can write something like: “Hello! I received an item that looked nothing like the listing photo. I’d like to get a refund on this item as soon as possible. For reference, my order number is: 0HSMWCNR827N.”
- If you don’t hear back within a few days, feel free to send them a follow-up message repeating your issue.

Method 2

Method 2 of 4:

Reaching out through the Website

1
Go to the Wish website at https://www.wish.com. Log in with your username and password so you can contact customer support regarding a specific order. Don’t worry—if you don’t have an account, you can make one on the website in less than 5 minutes. You can also log into Wish with a Facebook or Google account.^{[8]
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Hover your mouse over your name in the top-left corner of the screen. In order to access your profile settings, FAQs, and Customer Support, you have to move your mouse over the icon that displays your name. This will bring up the menu options so you can choose to contact customer support.^{[9]
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- Don’t click on the icon with your name or you’ll be brought straight to your account settings, not the customer support area.
3
Click on the “Customer Support” option. This will bring up Wish’s support assistant. Use this to describe and submit your problem to the Wish team.
- If you have a pop-up blocker enabled, you may not be able to bring up the support assistant. Disable the pop-up blocker or add the website to the list of approved sites.
4
Choose “My Account” or “Payment Issues” for a list of options. The support assistant will prompt you to choose a response related to the issue you’re having. You need to select between “My Account” or “Payment Issues” to pull up extended menu options.^{[10]
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- For issues related to your account information, passwords, and notification settings, choose “My Account.”
- Choose “Payment Issues” for a list of options related to declined payments, prices, or incorrect charges.
- You can choose “Something else” under both the “My Account” and “Payment Issues” menus.
5
Click on "Something else," then “Contact Support Agent” to send a message to a representative. If you don’t see your problem listed in the menu options, or if you need to talk to a customer service representative, you can select “Something else” to be brought to another list of options. At this point, click on “Contact support agent.”^{[11]
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Write a detailed message to customer support. Double-check that your contact email is correct, then write a message explaining your issue in detail. If possible, include specific information that pertains to your issue, like an order number, or the date you originally placed an order.^{[12]
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- For instance, you can write something like: “Hello! I ordered a dress over 2 months ago, but it was never delivered. I spent over $100 on the dress, and would like to get a refund if it’s not delivered within the next 2 weeks. For reference, my order number is 08U74NMJ34380.”
- If you don’t hear back in a few days, send a follow-up message.

Method 3

Method 3 of 4:

Writing a Message to Customer Support

1
Send a detailed email to support@wish.com as a more general option. Open your email, explain your problem or issue in detail, and request contact from a customer support representative. Include your contact information in the email so the representative knows where to reach you.^{[13]
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- For instance, write something like: “Hello! I ordered an item over 2 months ago, but I haven’t received any shipping updates. Since this item has not arrived, I would like to get a refund. For your reference, the order number is: 109UJSNDHCU64.”
- If you do not receive a response after 3 days, send a follow-up email.
Tip: Include your account information and problem in the email subject line. An example subject line could look like this, “Account #123456 - John Smith - Please Contact.”
2
Direct message Wish on social media if you aren’t in a rush. Visit Wish’s Twitter account @WishShopping, or stop by their Facebook profile. Open up the direct message dialogue box and draft a quick message describing your problem. Keep in mind that this may not be the most efficient way to reach customer service, as Wish doesn’t provide a guaranteed response time for their social media accounts.^{[14]
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- For instance, you can write something like: “Hello! I was told that my item would ship to me within 2 weeks, but it’s been over a month since I heard anything. Could you help me resolve this issue?”
3
Write a letter to the Wish headquarters if you don’t mind waiting. If your issue isn’t urgent, draft a letter detailing your problem to the headquarters of Wish. Double-check that letter that includes your account and contact information and address it to ContextLogic, One Sansome Street, 40th Floor, San Francisco, CA 94104.^{[15]
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Method 4

Method 4 of 4:

Filing a Complaint through a Third Party

1
Review your rights as a Wish customer. As an online shopper, you’re entitled to the products you order on any online marketplace. Unless your original shipping estimate says otherwise, you can fairly and reasonably expect your order to arrive within 30 days. Remember—you’re not responsible for any part of your order until it shows up on your doorstep. If Wish is not delivering your goods and is refusing to reply, you have a right to file a complaint.^{[16]
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Search online for third-party sites that help customers file complaints. Look up different organizations designed to help keep companies accountable. If you’re looking to file a complaint, you can submit your grievances to the Better Business Bureau (BBB) website, or use a free, well-established service like Resolver to file a complaint and get the ball rolling. Focus on reputable websites with positive testimonials, so you can launch your complaint productively.^{[17]
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- The BBB will first have you fill out a small survey to get an idea of what your complaint is about. You can find their main website here:https://www.bbb.org/greater-san-francisco/consumer/qualify/443655.
- You can find Resolver’s website here: https://www.resolver.co.uk/companies/wish-com-complaints?territory_id=1
- You can also submit customer reviews or report misleading advertisements on BBB’s website.
3
Submit a complaint describing your issues. If you’re filing a complaint through BBB, you’ll need to fill out some personal information, like your name and address, along with the basic details of your complaint. At this point, you can add extra details before submitting your complaint to the organization.^{[18]
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Better Business Bureau
Nonprofit organization dedicated to promoting marketplace trustworthiness by educating consumers and reviewing businesses
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- If you’re using Resolver, you just need to include a few details about the issue you’ve been having with your order.
4
Submit a follow-up if you don’t hear back from Wish. While a third-party can help you take your complaint to the next level, they can’t force Wish to reply immediately. If you don’t hear back within a few days, you may need to send a follow-up email to remind Wish about your complaint.^{[19]
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- If you’re filing a complaint through Resolver, you can send a follow-up email through your Resolver case file.
- The exact protocol may depend on the company you’re working with.
5
Let the company know if Wish still isn’t getting back to you. Being ignored by Wish is incredibly frustrating, especially if you’re waiting for an order or refund. If you can’t find immediate success, contact your third-party company and let them know about your difficulties. With this info, the company may be able to apply more pressure to the company.^{[20]
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- Some sites, like BBB, also let you leave reviews about certain businesses, which can give new customers an idea of what to expect.

Community Q&A

Question

Does Wish have an email address?

Drew Hawkins1

Community Answer

Yes, Wish has an email dedicated to customer support. Open up your email and start a new message addressed to support at wish.com. Explain your problem or issue in detail, and request contact from a customer support representative. Include your contact information in the email so the representative knows where to reach you. So they can better assist you, include your account information and problem in the email subject line.
Question

Is wish a Chinese company?

Drew Hawkins1

Community Answer

Yes, Wish is based in China. They're a direct-to-consumer app that manufacturers use to sell items to people across the world. Many of the products are also manufactured and sold from China as well. If you need to get in touch with a representative at Wish, you can use their digital app to ask for help with any of your purchases. You can also contact them through their website, by email or regular mail, or via social media.