How to Contact Sage Customer Support (Phone, Email or Internet)

If you’re having a problem with your Sage account or need to contact Sage for another reason, no problem! Getting in touch with Sage is easy. They have phone support, a customer service email, social media accounts you can contact them through, and several other available contact methods. Read on to see all of your different options!

Method 1
Method 1 of 2:

Phone, Email, or Mail

  1. Image titled Contact Sage Step 1
    1
    Call 1-866-996-7243 to speak to a customer service rep. Give Sage’s international toll-free line a ring and navigate the automated menu options to get to the department you’re looking for. If you want to speak to an actual person, choose the option to speak to a representative to get connected with someone who can help you out.[1]
    • Keep in mind that the Sage office is open Monday through Friday, from 9 am to 5 pm ET, so you’ll need to call during those hours to get in touch with someone.
    • You can leave a message for a representative to contact you if they’re unavailable or out of the office.
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    2
    Fill out Sage's online contact form to have a customer rep email you. Go to the Sage contact page and click on the icon labeled “Contact us” to bring up the online contact form. Fill out all of the fields of the form and be sure to include a current email address. Submit the form and wait for a customer service rep to reach out to you.[2]
    • Visit the Sage contact page at https://www.sage.com/en-us/about-us/contact-us/.
    • You can use email to schedule a call or a consultation if you’re considering using Sage’s services.
    • If you’re already a Sage customer, be sure to mention that and include your account information so a rep can better assist you.
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  3. Image titled Contact Sage Step 3
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    Email Sage Expert Services if you want to email Sage directly. You can email Sage at expertservicessage50us@sage.com. This is a good option If you’re considering using Sage’s services or if you have a question or issue with your account. Draft an email that clearly states who you are and why you’re contacting them. Explain your issue or question, send your email, and wait to hear back from them.[3]
    • Even if Sage Expert Services can’t assist with your specific issue, they may be able to connect you with someone who can.
  4. Image titled Contact Sage Step 4
    4
    Try reaching out to Sage through one of their social media accounts. Sage has a bunch of different social media accounts on platforms such as Facebook, Twitter, and Instagram. Use their social media to send them a message. Their customer service department may be able to follow up with you there and assist you or answer your questions.[4]
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    Send a letter to Sage if you want an official record of your correspondence. Explain who you are and why you’re writing the letter to Sage. Include your account information if you’re already a member along with additional contact info so a customer service rep can reach you at the right place. Address the letter to the corporate headquarters in Atlanta, Georgia.[5]
    • Sending a letter can be a useful way to document a conversation and make sure it was received. For instance, if you want to close your account, sending a letter can be a useful way to keep a record of it.
    • Send the letter by certified mail so it has to be signed for, which will make sure it’s delivered to Sage.
    • Address the letter to:
      Sage
      271 17th St NW
      Atlanta, Georgia 30363
      United States
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Method 2
Method 2 of 2:

Using the Sage Website

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    Use the chat feature on the Sage website to talk to a customer service rep. Visit https://webchathub.sage.com/en-us/?e=eba123c3-1f03-4514-a5e9-7584814d0709&d=300_CS_All_CHAT_ENUS_NA during Sage's business hours to access the chat portal. You can use the chat to ask questions and resolve any issues you're having with your account.[6]
    • The Sage offices are open Monday through Friday, from 9 am to 5 pm ET.
  2. Image titled Contact Sage Step 7
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    Visit Sage City for help with specific issues. Sage City is a support page on Sage's website where you can choose a specific issue from the drop-down menu. After you choose your issue, a customer service representative will contact you. You can access Sage City at https://www.sagecity.com/global-resources.[7]
    • Sage City has a list of frequently asked questions (FAQs) as well as links to things like updating your account information or chatting with a live representative. Choose the best option for you.
  3. Image titled Contact Sage Step 8
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    Post on the Sage forum for assistance from Sage community members. The Sage forum is a place where Sage experts, analysts, customer service reps, and customers can post questions, tips, and advice. If you have a specific question or issue that you’re having problems with, try posting on the forum. Wait for someone to reply to your post. You can access the forum here: https://www.sagecity.com/support_communities/sage50_accounting_us/f.[8]
    • If you happen to know the solution to a problem that someone else posts in the forum, help ‘em out! Any advice or tips would likely be really appreciated.
    • You do have to have a Sage account in order to post on the Sage forum.
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    Visit the Sage Expert Services page to get a free consultation if you’re considering using Sage. If you’re thinking about becoming a member of Sage, you can talk to a rep before you make the decision so you know all of the services they offer and how you can use them. Visit https://www.sage.com/en-us/cp/sage50_expertsvc/ and click on “Get a free consultation.” Schedule your consultation to speak to a Sage rep.[9]
    • Find the right packages or products that best suit your needs before you pay for Sage’s services.
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Warnings

  • Never post personal or financial information in a public place like social media or an online forum.
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References

  1. ↑ https://www.sage.com/en-us/about-us/contact-us/
  2. ↑ https://www.sage.com/en-us/about-us/contact-us/
  3. ↑ https://www.sage.com/en-us/cp/sage50_expertsvc/
  4. ↑ https://www.sage.com/en-us/about-us/contact-us/
  5. ↑ https://www.sage.com/en-us/about-us/contact-us/
  6. ↑ https://webchathub.sage.com/en-us/?e=eba123c3-1f03-4514-a5e9-7584814d0709&d=300_CS_All_CHAT_ENUS_NA
  7. ↑ https://www.sagecity.com/global-resources
  8. ↑ https://www.sagecity.com/support_communities/sage50_accounting_us/f
  9. ↑ https://www.sage.com/en-us/cp/sage50_expertsvc/

About This Article

wikiHow Staff
Co-authored by:
wikiHow Staff
wikiHow Staff Writer
This article was co-authored by wikiHow Staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 13,104 times.
7 votes - 26%
Co-authors: 10
Updated: November 24, 2021
Views: 13,104
Categories: Contacting Companies
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