How to Contact Zoom

Co-authored by Hannah Madden

Last Updated: October 7, 2020 References

If you’re a Zoom user and need to contact the company, there are a few ways you can get in touch. Contacting Zoom differs depending on what kind of account you have, so you can try out a few different methods to get your questions answered as fast as possible. Or, you can check their website to see if you can answer your question on your own.

Method 1

Method 1 of 2:

General Support

1
Get support from Zoom’s chatbot if you have a free account. If you have a question and you need answers right away, start an instant message with Zoom’s chatbot on the Zoom website. You’ll be chatting with a computer, not an actual person, so ask it short, direct questions to get the most benefit. You can use this feature if you have a free account, a licensed/pro account, or a business account.^{[1]
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- To connect with the chatbot, head to https://support.zoom.us/hc/en-us/articles/201362003 then click on chatbot.
2
Call 1-888-799-9666 if you’re a business owner. This will connect you to the San Jose headquarters. Zoom customer support is available 24 hours a day, 7 days a week, including major holidays, but you can only call for support if you’re a business owner or administration. Other headquarter offices can be reached at:^{[2]
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- Australia: +61.1800.768.027 ext 2
- France: +33.800.94.64.64 ext 2
- India: 000.800.050.2040 ext 2
- Japan: +81.053.132.0070 ext 2
- New Zealand: +64.800.475.039 ext 2
- Singapore: +65.800.321.1249 ext 2
- United Kingdom: +44.800.368.7314 ext 2 or +44.20.7039.8961 ext 2
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3
Submit a help request online if you’re a licensed or pro user. If you’re having problems with your account and you need help quickly, you can submit a request to Zoom online. Fill out your request type (billing, technical support, or reporting abuse), then write a brief description of your issue. If you have a free account, you won’t be able to use this feature, unfortunately.^{[3]
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- You can fill out the support form by visiting https://support.zoom.us/hc/en-us/requests/new.
- You can classify your report from 1-4, 1 being highest priority and 4 being lowest priority. Priority 1s get answered within 1 hour, priority 2s get answered within 4 hours, and priority 3s and 4s get answered within 24 hours.
4
Email info@zoom.us if you have a non-urgent question. If you’d like to email Zoom instead, you can send them a message from your personal email account. Make sure you give them your Zoom ID and describe the problem as accurately as possible. You can email Zoom no matter what kind of account you have.^{[4]
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- The emails are sent to one of the Zoom headquarters.
- Zoom doesn’t specify how long it takes them to reply to emails. You should try filling out a support request form first, then send an email as well.
- If you are reporting abuse, you’ll do it by sending Zoom an email. Be sure to include the meeting ID, the host, the date and time, and the type of abuse that happened.^{[5]
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5
Look through Zoom’s guides to answer your question on your own. If you have a technical support question about Zoom’s services, you may be able to find your answer in one of Zoom’s online guides or tutorials. Log into your account, then type your question into the search bar or scroll through the topics on Zoom’s support page to find what you’re looking for.^{[6]
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- To visit Zoom’s guides, click https://support.zoom.us/hc/en-us.
- You can also check out the FAQ page by clicking https://support.zoom.us/hc/en-us/articles/360045009111.

Method 2

Method 2 of 2:

Sales and Partnerships

1
Fill out an online form to connect with Zoom sales. If you’re interested in Zoom’s services, you can fill out an online form to connect with their sales team on their website. Just enter your name, company, and contact information, as well as a short message about what you’re interested in.^{[7]
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- You can fill out the sales form by visiting https://zoom.us/contactsales.
2
Request a live demo by submitting an online request. If you want a demonstration of Zoom’s capabilities, you can ask them to give you a live demonstration that’s personalized to you and your business. Just fill out your name, company information, and your contact info, then press “Submit.”^{[8]
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- You can request a live demo by visiting https://zoom.us/livedemo.
3
Apply for a partner program online. If you own or work for a business that uses Zoom a lot or recommends it to others, you may be eligible for a Zoom partnership. You can read more about the types of partnerships and apply for them online on Zoom’s website.^{[9]
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- Visit the partnership page by clicking https://zoom.us/en-us/partner-locator.html.