If something went wrong when you were playing an Activision Blizzard game or while you were trying to log into your account, you probably want to contact them to get help. You might also have a great idea that you can't wait to share, or feedback on how they can improve one of their games. We've rounded up the different ways you can reach out for help or share feedback with the Activision team.

2

Reach out to an Activision Support Ambassador for help.

  1. Support Ambassadors are volunteers who answer questions real-time. It's a pretty cool program—in exchange for helping answer questions, Ambassadors often get free in-game gear or other cool stuff. Keep in mind that since they're not Activision employees, they may not be able to help you with certain tech-support issues. However, it's worth a shot if you're having trouble with your account and you need help from a real person.
3

Visit the Activision support page.

  1. Activision's support page has troubleshooting tips for common issues. If you're having trouble with your Activision account or one of their games, head to https://support.activision.com/options. Once you get to the main landing page, choose the game you're having trouble with, like Call of Duty War Zone or Guitar Hero Live. Once you do that, select the platform you're using, like PS5 or Xbox One. From there, use the drop-down menu to choose the topic that best fits your problem, like "Game Performance" or "Activision Account." Then, select the specific issue you're dealing with, such as "Forgot my password," "Unable to access account," "Report a bug," or "Can't connect online."[2]
    • Once you've selected the problem you're having, follow the onscreen directions that pop up. For most common issues, you'll be taken to a troubleshooting page. However, some options—like problems with your ranking or stats—will take you to a chat where you can ask a live person for help.
    • If you don't see a choice that helps solve your problem, click "More solutions" for additional help.
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6

Browse Activision's community forum.

7

Check the Blizzard website.

  1. Blizzard's site offers support for their online games. Activision is a parent company to a number of different brands. One of their biggest brands is Blizzard—they're home to games like Warcraft, Diablo, and StarCraft. If you're having trouble with one of those games, try checking Blizzard's support page at https://us.battle.net/support/en/help/.[6]
    • From the main support page, you have a few options for finding help. Either do a search for your issue, choose "Account, App, & Shop," or click on the specific game you're having problems with.[7]
    • If you don't find the answer to your problem in the support pages, you can choose "Still need help? Contact us" to be taken to a form where you can describe your problem and attach any relevant files.
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8

Check out King's support page for help with their games.

  1. They provide a troubleshooting form where you can ask a question. King is one of Activision's popular subsidiaries—they make some of the web's most popular mobile games. If you're having trouble with your King account or a game like Candy Crush Saga, Pet Rescue Saga, or Farm Heroes Super Saga, go to King's contact page at https://soporto.king.com/contact.[8]
    • When you open the contact form, fill it out with your email address, name, the game you're asking about, and the general topic your problem involves. Then, type out your issue in the provided box and submit your form. You should hear back from a representative within a day or two!
12

Send a letter directly to Activision.

  1. Direct your mail to Activision Publishing's Santa Monica location. If you have something really important to say, try putting it in a letter. However, keep in mind that if you don't address the letter to a specific person or department, there's a good chance that no one will read it, so take the time to research exactly who you want to be the recipient of your letter.[10]
    • If you have to address a formal business, you can write Mr or Ms.
    • Then put the person's name, title, and business name.
    • After that, write the street, the city-state, and the zip code.
    • Activision's Santa Monica address is: Activision Publishing, Inc. 3100 Ocean Park Boulevard, Santa Monica, CA 90505.
    • Chances are, it will be a lot faster to reach out to Activision through one of their dedicated support channels.
13

File a complaint with the Better Business Bureau.

  1. Try this if you have a serious issue with Activision. If you have a complaint about Activision as a company, visit Activision's BBB page at https://www.bbb.org/us/ca/santa-monica/profile/wholesale-video-games/activision-blizzard-inc-1216-13075134/. Scroll down and click on "File a Complaint," then fill out a form explaining your issue and why you need Activision to contact you.[11]
    • The BBB will email you shortly with a Complaint Case number regarding your complaint. You'll typically receive a response within 14 days, although this isn't always the case.
    • You may receive an email from the BBB stating that Activision replied to your complaint. Activision may also call you or email you directly.
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About This Article

Tami Claytor
Co-authored by:
Etiquette Coach
This article was co-authored by Tami Claytor. Tami Claytor is an Etiquette Coach, Image Consultant, and the Owner of Always Appropriate Image and Etiquette Consulting in New York, New York. With over 20 years of experience, Tami specializes in teaching etiquette classes to individuals, students, companies, and community organizations. Tami has spent decades studying cultures through her extensive travels across five continents and has created cultural diversity workshops to promote social justice and cross-cultural awareness. She holds a BA in Economics with a concentration in International Relations from Clark University. Tami studied at the Ophelia DeVore School of Charm and the Fashion Institute of Technology, where she earned her Image Consultant Certification. This article has been viewed 278,808 times.
44 votes - 31%
Co-authors: 13
Updated: January 1, 2023
Views: 278,808
Categories: Video Games
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