How to Cancel AT&T Wireless

This wikiHow teaches you to how to cancel your AT&T Wireless service or a line on the account.

Things You Should Know

  • Be sure you have your wireless account number and/or phone number(s) handy.
  • Call 800-331-0500, choose your language, and say "cancel service" when prompted. Say your account or phone number and follow the prompts.
  • Know that if you are still under contract with AT&T, you'll need to pay an early termination fee. If you're paying in installments, the unpaid balance will be due immediately in full.

Steps

  1. Image titled Cancel AT&T Wireless Step 1
    1
    Locate your AT&T Wireless account number. If you don't have your account number, make sure you know the phone number for at least one of the devices on your account.
  2. Image titled Cancel AT&T Wireless Step 2
    2
    Review your AT&T service agreement. If you cancel service while you're under a service commitment, an early termination fee (ETF) will apply, or if you're paying an installment agreement, the entire unpaid balance of the agreement will be due immediately.[1]
    • The amount of the fee and/or cost of your device is set by your agreement with AT&T Wireless.
    • The ETF and/or installment agreement balance will have reduced with each month you made a payment on your contract.
    • If you cancel within 14 days of starting service and return your device in "like-new" condition, no ETF will apply and you will not be obligated under an installment agreement.
    Advertisement
  3. Image titled Cancel AT&T Wireless Step 3
    3
    Call 800-331-0500 from any phone. If you're calling from an AT&T Wireless phone, you can simply dial 611.
    • Alternatively, you can visit an AT&T Wireless store or kiosk.[2]
  4. Image titled Cancel AT&T Wireless Step 4
    4
    Choose the language in which you'd like to proceed. English and Spanish are available on the electronic system.
  5. Image titled Cancel AT&T Wireless Step 5
    5
    Say "Cancel service" when prompted.
  6. Image titled Cancel AT&T Wireless Step 6
    6
    Say your AT&T Wireless account or phone number.
  7. Image titled Cancel AT&T Wireless Step 7
    7
    Follow the prompts to complete the cancellation process.
    8. Advertisement

Community Q&A

  • Question
    Can I still use my phone after I cancel my phone service?
    Community Answer
    Community Answer
    Yes it will work on wifi but you won't be able to make calls or send messages.
  • Question
    Is it possible to keep my number?
    Community Answer
    Community Answer
    Talk to the company to which you want to switch. Many will help you transfer your old number to their service. Don't cancel your old number before you're ready to switch.
  • Question
    What does it cost to end a contract?
    Community Answer
    Community Answer
    It depends on your device and specific plan. You can go to AT&T's website for a list of early termination fees.
Advertisement

You Might Also Like

Contact Telkom
How to
Contact Telkom
Activate a Verizon SIM Card
How to
Activate a Verizon SIM Card
Activate TracFone2 Ways to Activate a TracFone
Activate an AT&T SIM Card
How to
Activate an AT&T SIM Card
Activate a Replacement Verizon Wireless Phone
How to
Activate a Replacement Verizon Wireless Phone
Activate a Vodafone SIM Card
How to
Activate a Vodafone SIM Card
Keep Your Straight Talk Service Active
How to
Keep Your Straight Talk Service Active
Activate a Verizon Cell Phone
How to
Activate a Verizon Cell Phone
Activate T Mobile Voice Mail
How to
Activate T Mobile Voice Mail
Activate a Sprint Phone
How to
Activate a Sprint Phone
Advertisement

References

  1. ↑ https://www.att.com/esupport/article.html#!/wireless/KM1040766
  2. ↑ https://www.att.com/esupport/article.html#!/wireless/KM1008472

About This Article

wikiHow Staff
Co-authored by:
wikiHow Staff
wikiHow Staff Writer
This article was co-authored by wikiHow Staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 277,113 times.
How helpful is this?
Co-authors: 17
Updated: October 25, 2022
Views: 277,113
Categories: Telecommunications Service Providers
Article SummaryX

1. Locate your AT&T Wireless account number.
2. Review your AT&T service agreement.
3. Call 800-331-0500 from any phone.
4. Choose a language.
5. Say "Cancel service."
6. Say your account or phone number.
7. Follow the prompts to complete the cancellation process.

Did this summary help you?
Advertisement