If you need to contact somebody at TikTok for support or other inquiries, you have several options. TikTok's contact information isn't the easiest to find on their website, so we've compiled this helpful list of every way you can get a hold of somebody at TikTok. We'll show you how to contact TikTok using Twitter, web-based forms, and even email regarding account problems, legal issues, abuse, media inquiries, and much more.

Things You Should Know

  • The easiest way to reach TikTok Support is on Twitter. Tweet @TikTokSupport or send a direct message with your concern.
  • To submit feedback, report bugs, or address a ban or suspension, use the feedback form at https://www.tiktok.com/legal/report/feedback.
  • Report problematic users and videos directly in the TikTok app. Just tap and hold a video (or tap the three-dots on a profile) and select "Report."
3

Send TikTok an email (in some situations).

  1. While there's no guarantee you'll get a response, you can send an email to TikTok. TikTok no longer lists most of their contact email addresses on their website, but some addresses do appear on their Facebook and Twitter account profiles, as well as on the Creator Marketplace website. If you write to any of these addresses for a reason other than its intended purpose, you probably won't get a response.
    • Feedback, suggestions, and general questions: feedback@tiktok.com
    • Media and PR: pr@tiktok.com
    • Report Tik-Tok related phishing attempts and website: reports@tiktok.com
    • Creator Marketplace support in the United States and Canada: creator-marketplace-support@tiktok.com
    • Creator Marketplace support in Europe: eu-creator-marketplace@tiktok.com
    • Creator Marketplace support in India: TCM_IN@tiktok.com
    • Creator Marketplace support in Japan: TCM-JP@tiktok.com
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4

Report abusive users, videos, and other content.

  1. If you find content that's abusive or otherwise violates TikTok's policies, report it. When you report a user, comment, video, sound, or other content in the app, you can type your own feedback and include your email address. TikTok may not send you a direct reply, but they will definitely review your report. To report:
    • A TikTok user: Go the person's profile, tap the three-dot icon, and then tap Report.
    • A TikTok video: Tap and hold the video and select Report.[2]
    • A LIVE video: Tap Share, and then tap Report.
    • A comment: Tap and hold the comment and select Report.
    • Multiple comments at once: Tap and hold a comment, tap Manage multiple comments, select up to 100 comments, select More, and then tap Report comments.[3]
    • A direct message: Open the message, tap the three-dot icon at the top-right, and then tap Report.
    • A search suggestion: Tap and hold the suggested content and tap Report.
    • A sound: Tap the sound, tap Share, and select Report sound.
    • A hashtag: Tap the hashtag, tap Share, and then tap Report.
5

Report other problems with the TikTok app.

  1. If you're having trouble with any features of TikTok, you can report the issue in the app. TikTok's support system will try to guide you through troubleshooting. If their steps don't work, you'll be able to type your own explanation of the issue and send it to TikTok.[4] Here's how:
    • Tap Profile at the bottom-right to open your profile.
    • Tap the three horizontal lines at the top-right.
    • Tap Report a problem under "SUPPORT."
    • Select a topic.
    • Select a suggested category or choose Other.
    • Try the troubleshooting steps. If they don't help, tap No when asked if your issue is resolved.
    • Tap Still have a problem and fill out the form. Include your email address if you want a response.
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6

Report copyright or trademark infringement with a web form.

  1. If a TikTok user shared content that violates your intellectual property rights, report it to TikTok. There are two separate forms—one for copyright infringement, and one for trademark infringement.[5] If you report infringement on a trademark, you'll have to include your trademark registration information and upload a scan of your certificate.
8

Send an email to ByteDance.

  1. ByteDance, the parent company of TikTok, is reachable via email. While ByteDance wont provide support for or handle issues related to the TikTok platform, you can contact them through email for media inquiries, jobs, placing ads, and software development for businesses.[6]
    • Media inquiries: press@bytedance.com
    • Careers: hr@bytedance.com
    • Business development: bd@bytedance.com
    • Advertising: advertise@bytedance.com
9

If you're a law enforcement official, you can request user info.

  1. TikTok cooperates with law enforcement and does reply to requests. If you are legally permitted to request subscriber information, login and logout data, interaction information, or other content, submit your request via email to lert@tiktok.com.[7] Your request must:
    • Be sent from an official domain or email address.
    • Include the name and location of the law enforcement authority or court judge/magistrate.
    • Contain the name and badge number of the requesting officer, as well as their phone number.
    • Contain TikTok username, phone number, email address, or video ID of the user in question.
    • Describe the scope of the data requested, as well as the range of dates required.
    • Describe the context or offense under investigation.
    • Include the relevant article or section of an act, statute, or code that authorizes law enforcement to request this data.
    • Say whether it's okay for TikTok to notify the user.
    • If the inquiry is a part of an emergency and requires priority, type Emergency Disclosure Request into the Subject line, and describe why the request is time-sensitive.
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Expert Q&A

  • Question
    How do you get in touch with TikTok support?
    A.J. Aldana
    A.J. Aldana
    Social Media Specialist
    A.J. Aldana is a social media specialist who has been using platforms such as Tik Tok, Instagram, and YouTube for over 5 years. A.J. has worked with brands to curate content that has garnered thousands of interactions for various social media campaigns and is passionate about contributing to innovative and trending articles on wikiHow. He holds a BS in Product Design from Stanford University.
    A.J. Aldana
    Social Media Specialist
    Expert Answer
    With most social media platforms, you can reach out via direct message through their support page. Go to TikTokApp.com/contact and find out how to get contact from there.
  • Question
    Is it possible to have two accounts?
    Aasim
    Aasim
    Top Answerer
    Yes you can. To do so, go to your profile, then click on your display name at the top, then tap on "Add account". Or you can add an account in TikTok settings.
  • Question
    Can you make money through the TikTok platform?
    Aasim
    Aasim
    Top Answerer
    No, not unless you are part of TikTok Creators. This requires that the user be 18 and older and have a certain follower count. TikTok Creators members get opportunities to be sponsored by major companies. Also, anyone can create a business account to advertise on the TikTok platform.
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About This Article

A.J. Aldana
Co-authored by:
Social Media Specialist
This article was co-authored by A.J. Aldana and by wikiHow staff writer, Nicole Levine, MFA. A.J. Aldana is a social media specialist who has been using platforms such as Tik Tok, Instagram, and YouTube for over 5 years. A.J. has worked with brands to curate content that has garnered thousands of interactions for various social media campaigns and is passionate about contributing to innovative and trending articles on wikiHow. He holds a BS in Product Design from Stanford University. This article has been viewed 422,524 times.
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Co-authors: 12
Updated: October 25, 2022
Views: 422,524
Categories: Tik Tok
Article SummaryX

The best ways to contact TikTok are to send a direct message to @TikTokSupport on Twitter or fill out the feedback form at https://www.tiktok.com/legal/report/feedback.

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