How to Cancel a Mercari Offer

Co-authored by Mobile Kangaroo and Janice Tieperman

Last Updated: May 18, 2022

Oops! You just submitted an offer on Mercari, but you’re having second thoughts. How can you get your offer canceled? Not to worry—cancelling a Mercari offer is super simple, and just involves getting in touch with the seller. We’ve outlined everything you need to know so you can get your order removed in no time. Looking to delete your Mercari account instead? We’ve got you covered there, too. Scroll to the bottom of the article to find all the info you’re looking for.

Section 1 of 3:

How can you cancel an offer on Mercari?

1
Message the seller and ask them to decline your offer. Mercari doesn’t let buyers cancel their offers independently—the seller has to do it manually.^{[1]
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Research source} If you’re on your computer, scroll down to the “Meet the seller” section beneath the listing and click on the “Message seller” button. If you’re on mobile, scroll down to the “Meet the seller” section and tap the “Message” icon. You could say something like:
- “Apologies, but I’m not longer interested in the vintage books I made an offer on. Would you mind canceling the offer for me?”
- “I typed in $20 as my custom offer when I really meant to type in $30. Would it be possible to decline the offer so I can resubmit it correctly?”
2
Block the seller if they refuse to cancel your transaction. If the seller is forcing you to pay for an item that you don’t want, you can block their profile to cancel the transaction. Just hit the seller’s profile picture along with the 3-dot button in the top-right corner of their profile. Hit the “Block User” option on the list that comes up, and you’ll be good to go!^{[2]
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- Keep in mind that Mercari doesn’t officially recommend blocking sellers as a way to cancel your order. However, several Mercari users report that blocking a seller helped them get out of an unwanted transaction.

Section 2 of 3:

What if the seller approved your offer already?

Ask the seller to cancel your order. Click on the “Message” or “Message seller” button and shoot a quick Mercari request cancellation message. Let them know that you’re no longer interested in the product, and ask for the order to be cancelled so you aren’t charged.^{[3]
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- “I’m so sorry for the inconvenience, but would you mind cancelling the order for the sneakers that I placed? I realized that they’re the wrong size.”
- “Would you mind cancelling my transaction for the GameCube controller? I actually found my old controller in my house, so I don’t need a new one anymore.”

Section 3 of 3:

How can I delete my Mercari account?

Delete your account in the “Settings” page of your profile. On the “Settings” page, hit the “Edit Account” button, followed by the “Close Account” button. Mercari will ask you to fill out a quick form about why you’re deleting your account. Once you submit the survey, your account will be completely closed.^{[4]
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- To reactivate your account, just log onto the app or website with your old account info.