How to Leave Packaging Feedback on Amazon

Last Updated: September 7, 2021

Amazon packages sometimes come in nice, correctly sized boxes, but sometimes they come in large boxes with no packing material to keep them from sliding around. Formerly, Amazon offered a one-click path to leaving package feedback through your "orders" menu, but now offer a different process. If the content was packaged and shipped by Amazon, this is the way to let them know about problems.

Steps

1
Take one or more pictures that illustrate the problem if you can. Amazon's customer service will likely give you information to email these pictures to them.
2
Navigate to the "Packaging Programs" page from Amazon's "Help & Customer Service Center." You can go there directly through https://www.amazon.com/gp/help/customer/display.html?nodeId=201910390

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3
Click on "Contact Us" on that page.
4
Choose the method by which you wish to communicate.
5
Be prepared to clearly articulate the issue you encountered. You may be asked to forward any images you may have that illustrate your complaint.

Community Q&A

Question

Does Amazon have a plan to reduce the amount of plastic used? Is it necessary to put small items in large bubble envelopes?

Community Answer

When they ship items, they want to make sure that nothing happens to your item order. Its best to place small items in large bubble envelopes to ensure the best protection. Maybe send an email requesting they consider using plastic made from recycled products.