How to Close a Case on eBay

Written by Jack Lloyd

Last Updated: September 15, 2021 Tested

This wikiHow teaches you how to close an open case against a buyer on eBay. Cases are typically opened when a buyer on eBay doesn't send payment for an item after the bidding closes, or when a seller on eBay doesn't provide an item after payment is sent.

Steps

1
Make sure that you qualify for closing the case. If you're a buyer, you can close a case against a seller after four days if you receive the product. As a seller, you can only close a case manually in the following situations:
- The buyer did not pay you, and it has been at least four days since you opened the case.
- The buyer paid you using a payment method not supported by eBay, and it has been at least four days since you opened the case.
2
Open the eBay website. Go to https://www.ebay.com/. This will open your account's main page if you're signed in.
- If you aren't signed in, click Sign in in the top-left corner of the screen and enter your email address and password before continuing.
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3
Click Help & Contact. It's a link at the top of the page.
4
Scroll down and click Resolution Center. You'll find this option at the bottom of the "Popular solutions" column.
5
Find your case. You'll find your case in the "Your requests and cases" section near the bottom of the page.
6
Click Take action. It's a link to the right of the case. A drop-down menu will appear.
- If you're a buyer, click Respond to Case here.
7
Click Receive fee credit. It's in the drop-down menu.
- If you're a buyer, click Close the case here.
8
Check the "Yes" or "No" box. If you have received payment from the buyer, you'll check Yes, while you'll check No if you haven't received payment.
- Skip this step if you're a buyer.
9
Click Close case. It's a blue button below the "Yes" and "No" boxes. Doing so will close your case and, if you haven't received payment, refund your listing fees.
- If you're a buyer, click Submit instead.

Community Q&A

Question

How do I close an eBay case after I receive an item?

Community Answer

You can click "close case", which is the blue button next to the cancel button on the menu.
Question

Who closes an eBay case when the buyer pays?

Community Answer

As somebody either buys it and the time runs out for bidding, or they click on "buy it now" the case will instantly close itself automatically.
Question

If the seller on eBay promised to send me an item again, should I wait for the item to be delivered before I close a request?

Community Answer

Yes. Never close a case until restitution has been made. If you close the case the seller is no longer obligated to resend anything or refund you. You will also not be allowed to reopen the case either.