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Boundless Marketing
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Chapter 1

Introduction to Marketing

Book Version 3
By Boundless
Boundless Marketing
Marketing
by Boundless
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Section 1
Introduction to Marketing
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Defining Marketing

Marketing is the creation, communication, and delivery of value as well as the management of customer relationships for a lifetime.

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Customer Wants and Needs

Consumer wants and needs should drive marketing decisions, and no strategy should be pursued until it passes the test of consumer research.

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Product, Placement, Promotion, and Price

Product, placement, promotion, and price are four elements of the marketing mix crucial to determining a brand's unique selling proposition.

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SIVA: Solution, Incentive/Information, Value, and Access

Customer-focused marketing is known as SIVA which provides a demand-centric alternative to the four P's supply side of marketing management.

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The Marketing Exchange

The act of obtaining a desired object from someone by offering something of value in return is called the exchange process.

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Relationship Building with Various Stakeholders

The key to building a strong stakeholder relationship is communicating effectively with all stakeholders.

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The Dynamic Environment

Since the business environment is constantly changing and customer preferences keep evolving, marketers are required to adapt rapidly.

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Marketing by Individuals and Firms

Marketing by firms compared to marketing by individuals differs greatly in terms of customization level and personal attention.

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Adding Value

Marketing adds value to an organization by communicating relevant positioning and building long-term customer relationships.

Section 2
Evolution of the Marketing Orientation
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Production Orientation

Production orientation follows the premise that any product of high quality can be readily sold.

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Product Orientation

A firm employing a product orientation is chiefly concerned with the quality of its product.

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Selling Orientation

As opposed to production or product orientation, a sales orientation focuses primarily on the selling and promotion of a particular product.

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Marketing Orientation

A marketing-oriented business starts with the customer, finds out what they want, and then produces it for them.

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Holistic Marketing

Holistic marketing incorporates integrated marketing, relationship management, internal marketing and social responsibility to build a unified and shared brand.

Section 3
Contemporary Relationship Marketing
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Relationship Marketing and Management

Relationship marketing is a form of marketing that shifts focus away from sales transactions to emphasize customer satisfaction.

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Business Marketing

Business marketing is the practice of organizations facilitating the sale of their products or services to other companies or organizations.

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Social Marketing

Social marketing is the systematic application of marketing to achieve specific behavioral goals for a social good.

Branding

A brand is a name, term, design, symbol, or any other feature that identifies a seller's good or service.

Section 4
Value-Based Marketing
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Competition Based on Value

Value-based marketing allows organizations to create and sustain differentiating values that enable them to compete within their markets.

The Development of Value-Driven Firms

The values of an organization are just as important as the products they sell; having a strong value driven culture is important.

Section 5
The Importance of Marketing
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Societal Role and Nonprofits

Non-profit marketing focuses on goals in education, youth development, environmental protection, healthcare, poverty and spirituality.

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Influence on the Entire Supply Chain

Marketing can play a key role in integrating supply chain processes and promoting collaboration between different stakeholders.

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The Global Economy

Increased global competition, financial flows and internet technologies are some of the driving forces behind global marketing strategies.

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Consumer Awareness

Consumer awareness is the extent to which a brand is recognized by potential customers, and is correctly associated with a particular product.

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Social Responsibility and Welfare of Customers

Adopting socially responsible practices that benefit customers and society is fast becoming a competitive advantage in global business.

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Careers in Marketing

The marketing field provides a wide range of careers for professionals in brand management, PR, and communications.

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Marketing as an Entrepreneurial Force

Many firms task their marketing teams to promote a culture of entrepreneurial thinking via initiatives in and outside the organization.

Section 6
Evaluating Marketing Performance
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The Importance of Evaluating Marketing Performance

Evaluating marketing performance guides future marketing initiatives and helps a company achieve its goals.

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Marketing Performance Metrics

Marketing metrics are numeric data that allow marketers to evaluate their performance against organizational goals.

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Methods for Evaluating Marketing Performance

KPIs, ROMI, and Accountable Marketing are all metrics that are used to track marketing performance.

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Boundless Marketing by Boundless
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Chapter 1
Introduction to Marketing
  • Introduction to Marketing
  • Evolution of the Marketing Orientation
  • Contemporary Relationship Marketing
  • Value-Based Marketing
  • The Importance of Marketing
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Chapter 2
Marketing Strategies and Planning
  • The Strategic Planning Process
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  • Overview of Forecasting
  • Steps to Creating a Marketing Plan
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