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Chapter 6

Groups, Teams, and Teamwork

Book Version 10
By Boundless
Boundless Management
Management
by Boundless
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Section 1
Defining Teams and Teamwork
Defining a Team

A team is a group of people who collaborate on related tasks toward a common goal.

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Defining Teamwork

Teamwork involves a set of interdependent activities performed by individuals who collaborate toward a common goal.

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The Role of Teams in Organizations

Through combining various employees into strategic groups, a team-based organization can create synergies through team processes.

Types of Teams

Depending on its needs and goals, a company can use a project team, a virtual team, or a cross-functional team.

Advantages of Teamwork

The benefits of teamwork include increased efficiency, the ability to focus different minds on the same problem, and mutual support.

Hazards of Teamwork

Teams face challenges to effective collaboration and achieving their goals.

Differences Between Groups and Teams

All teams are groups of individuals, but not all groups are teams.

Section 2
Types of Teams
Task Forces

A task force is a temporary team created to address a single piece of work, a problem, or a goal.

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Cross-Functional Teams

A cross-functional team comprises people from different departments and with special areas of expertise working to achieve a common goal.

Virtual Teams

A virtual team is a temporary group created to accomplish specific tasks by using technology to collaborate remotely.

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Self-Managing Teams

A self-managing team is a group of employees working together who are accountable for all or most aspects of their task.

Section 3
Building Successful Teams
Setting Team Goals and Providing Team Feedback

Periodic performance assessments help a team identify areas for improvement so it can better achieve its goals.

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Accountability in Teams

Accountability is the acknowledgment and assumption of responsibility for actions, products, decisions, and policies.

Choosing Team Size and Team Members

Team size and composition affect team processes and outcomes.

Team Building

Team building is an approach to helping a team become an effective performing unit.

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Stages of Team Development

The Forming–Storming–Norming–Performing model of group development was first proposed by Bruce Tuckman in 1965.

Section 4
Factors Influencing Team Performance
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The Role of Social Norms in Teams

Social norms are shared beliefs about how people should behave that influence team performance.

Team Cohesiveness

A group is in a state of cohesion when its members possess bonds linking them to one another and to the group as a whole.

Team Roles

Team roles define how each member of the group relates to the others and contributes to the team's performance.

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Team Communication

Effective communication is often a key to the successful performance of team tasks.

Section 5
Managing Conflict
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Styles of Interpersonal Conflict

Team conflict is a state of discord between individuals that work together.

The Impact of Interpersonal Conflict on Team Performance

Conflict can have damaging or productive effects on the performance of a team.

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Common Causes of Team Conflict

Team conflict is caused by factors related to individual behavior as well as disagreements about the team's work.

Constructive Team Conflict

Teams can use conflict as a strategy for enhancing performance.

Team Conflict Resolution and Management

Some ways of dealing with conflict seek resolution; others aim to minimize negative effects on the team.

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Organizational Behavior
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Chapter 6
Groups, Teams, and Teamwork
  • Defining Teams and Teamwork
  • Types of Teams
  • Building Successful Teams
  • Factors Influencing Team Performance
  • Managing Conflict
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Human Resource Management
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