9 Quick Ways To Fix HBO Max When It's Not Working on Roku

Is the HBO Max app crashing or not opening on your Roku TV or streaming device? If HBO Max suddenly stops working or crashes frequently, it could be due to a variety of problems. Luckily, there are plenty of quick fixes you can do to get back to watching your favorite movies and shows. This wikiHow will show you how to troubleshoot the HBO Max app on your Roku Streaming Stick, Ultra, Express, Roku TV, or another device.

Things You Should Know

Check Down Detector to see if HBO Max is experiencing an outage.
Uninstall HBO Max by clicking "*" and "Remove channel". Go to the Channel Store to reinstall the HBO Max app.
Restart your Roku in "Settings" → "System" → "System Restart".

Method 1

Method 1 of 9:

Check DownDetector

1
Go to the DownDetector website. You can use a mobile or desktop browser.
2
Check HBO Max status. If HBO Max is having an outage, you'll see it reported on this website. Check the graph below to see reported outages from the last 24 hours.
- If there is no current outage, it must be another issue.

Method 2

Method 2 of 9:

Check Your Internet Connection

1
Press the Home button on your Roku remote. This is the circular purple button in the middle of the remote.
2
Click Settings. This is next to a cog icon.
3
Click Network. You'll see the name of your Wi-Fi network.
4
Click Check connection. This will tell you if your connection is online or offline. If it's offline, you'll need to reconnect to the internet.
- If this is an issue with your Wi-Fi network, you'll need to fix your internet connection before attempting to reconnect your Roku.

Method 3

Method 3 of 9:

Reinstall HBO Max

1
Select the HBO Max tile and press the Star button. The Star button looks like * on your remote.
- Only use this method if your HBO Max subscription was not purchased through Roku.
- This method will also clear your HBO Max cache.
2
Click Remove channel. You may need to click Remove channel again to confirm.
3
Restart your Roku. You'll need to use the System Restart option in your Settings.
4
Download HBO Max. You'll need to download the app from the Channel Store. Click Add channel.
- When the download is complete, sign into your HBO Max account and try to stream.

Method 4

Method 4 of 9:

Turn Off Your VPN

1
Disable your VPN. A VPN is a Virtual Private Network that protects your information as you use the internet. When it's used with a streaming service, it can interfere with the stream's performance.
- Turn off your VPN, then check the HBO Max app to stream.

Method 5

Method 5 of 9:

Restart Your Roku

1
Sign out of HBO Max. You'll need to sign out of HBO Max before you restart your Roku.^{[1]
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- Go to the cog icon in the bottom left corner of the HBO Max app on your Roku.
- Scroll to the right and click Sign Out.
2
Press the Home button on your Roku remote. This is the circular purple button in the middle of the remote.
3
Click Settings. This is next to a cog icon.
4
Click System. You can find this underneath Privacy and Help.
5
Click System restart. For Roku TVs, you may need to click Power before you see System restart.
- Your Roku device will restart.
6
Open the HBO Max app. You'll need to sign in again.

Method 6

Method 6 of 9:

Update Your Roku

1
Press the Home button on your Roku remote. This is the circular purple button in the middle of the remote.
2
Click Settings. This is next to a cog icon.
3
Click System. You can find this underneath Privacy and Help.
4
Click System update. You may need to scroll to find this option.
5
Click Check now. If you have updates available, you'll be able to install them.

Method 7

Method 7 of 9:

Unplug Your Roku

1
Unplug your Roku device. You'll need to disconnect it from its power source, whether plugged into a TV, wall outlet, or both.
2
Wait at least 20 seconds. The Roku needs this time to drain any residual power.
3
Reopen HBO Max. Click the HBO Max tile and try to stream again.

Method 8

Method 8 of 9:

Change Your HBO Max Password

1
Sign out of HBO Max on your Roku. You'll need to be signed out for this method.
- Go to the cog icon in the bottom left corner of the HBO Max app on your Roku.
- Scroll to the right and click Sign Out.
2
Open HBO Max on a computer or mobile device. If using a mobile device, you can use the HBO Max app.^{[2]
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- If you aren't already logged in, enter your login information and click Sign In to do so now.
3
Go to your Settings. Click your profile in the top-right corner, then click Settings. This should be next to a cog icon.
4
Click Account. You'll only see Account if you have an Adult profile.
5
Click the Edit icon next to Password. This looks like a pencil over a square.
- HBO Max will send a verification code to your account email address. It will have the subject line: Here's Your One-Time Code.
6
Enter the code and click Continue. This will be a 6-digit code.
7
Change your password. Make sure to create a password you can remember.
8
Click Save. You can now log into HBO Max on your Roku with your new password.

Method 9

Method 9 of 9:

Do a Factory Reset

1
Press the Home button on your Roku remote. This is the circular purple button in the middle of the remote.^{[3]
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- A factory reset will clear all the data on your Roku device and restore it to its factory default configuration.
2
Click Settings. This is next to a cog icon.
3
Click System. You can find this underneath Privacy and Help.
4
Click Advanced system settings. You may need to scroll to find this option.
5
Click Factory reset. If you have a Roku TV, you'll need to click Factory reset everything.
- This will begin the factory reset process. Follow any on-screen directions to complete it.
- When the factory reset is complete, reinstall the HBO Max app and login to your account.