How to Disconnect Your Centurylink Service

Last Updated: August 26, 2016

CenturyLink is a telecommunications company that offers various products like Internet, television, and voice services. It’s based in Monroe, Louisiana, and is currently one of the largest companies in the United States. If you've been using CenturyLink’s services for quite some time and are thinking of switching to another provider, then you can cancel or disconnect your CenturyLink service.

Steps

1
Call the Customer Services number. A CenturyLink customer service representative will assist you on the cancellation process. You have to call the correct customer service line depending on the type of service you currently have:
- For residential lines, call 1-877-348-9004. They’re open Mondays through Fridays, 8 AM to 6 PM.
- For business lines, call 1-800-603-6000. They’re open Mondays through Fridays, 8 AM to 6 PM.
2
Inform them that you would like to cancel or disconnect your service. The representative will then ask you for your name, phone number, and account number, which is located at the upper portion of the CenturyLink billing statement.
- Wait on the line while the representative processes your request.
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3
Pay the outstanding balance. If you have any unpaid statements prior to your request of disconnection, you need to pay it before your account gets fully cancelled.
- Provide any bank account or credit card information to the customer service representative where the unpaid balance can be charged. Once this is done, the representative will give you a “cancellation confirmation number,” which you need to take a note of for future reference.
4
Claim any deposit that you've made before. If CenturyLink asked you to make a deposit when you got your service, you can refund that deposit together with interest provided that you canceled your service after 12 months from the date it started.
- Deposits and interests will reflect on your final bill.

Community Q&A

Question

What are the cancellation fees for early contract termination?

Community Answer

It probably varies depending on location. I was just told that an early termination fee on a fixed contract is $200.
Question

Can I cancel my Century Link account online?

Community Answer

Yes, you can go on chat to 'speak' with customer service, but it is tedious and slow. They are also only available during the same times the live help is available. I would recommend calling their residential number and asking to speak with Customer Retention. They are the ones who would cancel your account.
Question

I've had A3 month or $19 plan for 3 months and I keep getting billed for long-distance service - I do not have any long distance service and I am not going to pay it. I want my phone disconnected, what can I do?

Community Answer

Use this article. Step one has Centurylink's contact info. Call them and tell them to fix the problem or you would like to cancel service.