9 Steps to Permanently Delete a Walmart.com Account

Last Updated: November 8, 2022

Done with Walmart.com? You can delete your account to prevent hackers from using it fraudulently. All you need is the email address associated with your Walmart account, the password, and the billing address on file. Once you provide the necessary information to a Walmart customer service representative, they'll delete your account permanently. This wikiHow article walks you step-by-step through deleting your Walmart account.

Things You Should Know

Because there's no option to delete your account at Walmart.com, you'll need to speak with a customer service associate.
Once you log in to your Walmart.com account on your computer, you can start a chat with a customer service agent.
You can also call 1-800-WALMART to request deactivation of your account.

Steps

1
Go to https://www.walmart.com and log in. You'll need to use a desktop browser to do this.
2
Click your profile icon. It's in the top right corner of the page and is usually your full name.

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3
Click Account. This will take you to your account page.^{[1]
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4
Click Help. You'll find this under the "Customer Service" header in the panel on the left side of the page.
5
Click Contact us. It's under the "Didn't find what you were looking for?" header on the left side of the page.
- A chat window will pop up in the lower right corner of your browser window. It's an automated help robot that you can chat with.
6
Enter "I want to delete my account" into the chat. This will prompt the automated help to offer you two options:
- to learn about editing your account or
- to choose "It's something else" to be connected with an agent.
7
Click It's something else. You'll see options for continuing along with your estimated wait times:
- Start chat
- Email me
- Call me
8
Click an option to continue. Regardless of the method you chose, you will need some pieces of information to continue including the email address, password, and a phone number associated with the Walmart account.
- If you've forgotten the password for the account, simply click the Forgot Password? link to reset it via your email. If the email is unavailable, you, unfortunately, cannot continue.
9
Express your desire to delete the account. Once on the phone, chatting, or emailing an agent, tell them that you want to close your account. Give them the information that you gathered if/when they ask for it.
- They will warn you that you cannot log in with that account or continue making purchases with that account once it's closed.
- If you provided the correct information, that account will be deleted!
- You can also call Walmart Customer Service at Call 1-800-925-6278 (1-800-WALMART).^{[2]
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