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Chapter 17

Marketing Communications

Book Version 6
By Boundless
Boundless Business
Business
by Boundless
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Section 1
Promotion
Word of Mouth

To promote and manage word-of-mouth communications, marketers use publicity techniques to achieve desired behavioral response.

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Digital Marketing

Digital marketing is the use of internet connected devices to engage a customer with online advertising to promote products and services.

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Sampling

Sampling involves providing a sample of a consumer product to consumers so that they may try said product before committing to a purchase.

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Promotion Strategies

Promotion strategies differ depending on the individual business or product, but all strive to increase product demand and awareness.

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The Promotion Mix

There are five (sometimes six) main aspects of a promotional mix: Advertising, Personal selling, Sales promotion, Public relations, and Direct marketing.

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A Brief Description

Promotion is one of the marketing mix elements, including personal selling, advertising, sales promotion, direct marketing, and publicity.

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Promotion Objectives

Promotion is to present information to consumers to increase demand and to differentiate a product.

Section 2
Public Relations
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The Purpose of Public Relations

Public relations (PR) is the practice of managing the flow of information between an individual or an organization and the public.

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Types of Public Relations

Public relations (PR) is the practice of managing the flow of information between an individual or an organization and the public.

Section 3
Personal Selling
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Salesperson Personalities

According to David Jobber, there are three types of personal selling: order-takers, order-creators, and order-getters.

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Managing Personal Selling

Personal selling is one of the main tools used in the promotional mix within marketing communications.

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The Sales Process

A sales process is a systematic approach to selling a product or service.

Section 4
Advertising
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Social and Legal Considerations

Businesses need to understand the legal ramifications and social implications that occur from intentionally misleading the public.

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Types of Advertising

There are many types of advertising; each has different attributes, such as price, viewing demographic, and medium.

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Trends in Advertising

With the advent of the ad server, marketing through Internet opened new frontiers for advertisers with the "dot-com" boom of the 1990s.

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Agencies

An advertising agency or advert agency is a service business dedicated to creating, planning, and handling advertising for its clients.

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Marketing Communications
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