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Protecting your SIM card with a separate password can help thwart anyone's attempts to use your SIM in another device. But what if you need to switch phones and forgot your SIM card password? The only way to unlock a password-protected SIM is to get a special code called a PUK (PIN unlock key) from your mobile provider. The provider may need you to prove your identity to give you this code. This wikiHow teaches you how to use a PUK to unlock your SIM card.
Steps
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1Enter your SIM unlock code. If you locked your SIM card, you will be prompted to enter the password when you insert that SIM into a new phone. If you know the password, enter it to unlock your SIM. If not, you can unlock the SIM with a PUK (pin unlock key) that comes from your mobile provider.
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2Get the PUK for your SIM. This code comes from your mobile provider, so you'll need to contact them directly.[3] Your provider may ask for the number on the SIM card, so write that number down before you contact them by phone.
- Since your SIM isn't working, you'll need to use a different phone (or a VoIP service like Skype or Google Voice) to contact customer service.
- Some providers, including AT&T, allow you to get the PUK online.[4]
If you have AT&T, you can follow these steps to get your PUK:
- Sign in to your AT&T account dashboard and click My wireless.
- Select your locked phone under "My devices & add-ons."
- Click Manage my device.
- Click Get your PIN unlock key (PUK).
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3Enter the PUK when prompted. The PUK is typically 8-digits long. Be careful when entering this code—if you are unable to enter the correct PUK after 10 attempts, your SIM will be deactivated and you'll need to get a new one from your provider. After you successfully enter the code, you will be prompted to create a new SIM pin.
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4Create a new PIN. Even if you want to disable the PIN, you'll need to create a new one before you can disable SIM locking. This time, write down your PIN so you have it in case you lose it.
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5Disable SIM locking (optional). If you don't want to use a SIM PIN in the future, here's how you can disable SIM lock:
- iPhone: In the Settings app, tap Cellular, select SIM PIN, and then toggle off the switch. You will need to enter your new SIM PIN once to verify that you're turning it off.
- Android: In the Settings app, tap Biometrics and security (or Security & lock screen, or similar), select Advanced or Other security settings, tap SIM card lock or Change SIM PIN, then then toggle off the switch. You'll need to enter your current SIM PIN to confirm the change.
References
- ↑ https://www.att.com/support/article/wireless/KM1000485/
- ↑ https://www.samsung.com/uk/support/mobile-devices/i-inserted-a-new-sim-card-and-now-it-is-asking-me-for-a-pin-or-unlock-code-to-unlock-it/
- ↑ https://www.imore.com/what-do-if-youve-locked-yourself-out-access-your-sim-card
- ↑ https://www.att.com/support/article/wireless/KM1011771
About This Article
1. Enter the SIM password if you know it.
2. Try the default password (1111 or 1234) if you don't.
3. Keep trying until you are asked for the PUK.
4. Contact your mobile provider to get the PUK.
5. Enter the PUK.
6. Create a new SIM password.
