How to Contact Virgin Media

Co-authored by wikiHow Staff

Last Updated: December 2, 2022 References

There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. Virgin Media does not have a contact email, so employ a different method contact them. You can call, live message, use the community forums, or use a relay service to get the help you need.

Method 1

Method 1 of 5:

Calling Virgin Media

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Call 150 from any UK Virgin Media phone or mobile. The 150 number is free from charges, and is recommended for most questions about broadband, TV, and landline services. This line is open seven days a week, from 8am to 10pm.^{[1]
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- You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. If possible, avoid calling when you are rushed for time.
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Dial 780 for mobile services from any UK Virgin Media mobile. This number is specifically for questions about mobile services, and can only be accessed from a Virgin Media mobile phone. This line is available from 8am to 10pm, Monday to Sunday.^{[2]
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Use Virgin Media phone lines when calling from a different provider. These lines are also open seven days per week, from 8am to 10pm. These phone numbers work for people in the UK only.^{[3]
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- For broadband, TV, landline, and account enquiries, phone 03454541111*.
- For mobile enquiries, call 03456000789*.
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Phone 1908 from any phone to contact Virgin Media Ireland. You will be asked to select an option from technical support or customer support. This is the only number for mobile support.^{[4]
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- If you are calling Virgin Media Ireland from abroad, use 0035312458000.^{[5]
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Method 2

Method 2 of 5:

Chatting Online with Virgin Media

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Select a relevant topic on the contact page of Virgin Media. Both Virgin Media UK and Virgin Media Ireland provide a live, online messaging service with customer service representatives. This is also recommended for most enquiries about broadband. TV, phone, and mobile services.^{[6]
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- The Virgin Media UK live chat service is available at https://www.virginmedia.com/help/live-chat from 8am to 8pm, Monday to Saturday.
- The Virgin Media Ireland live chat service can be found at https://www.virginmedia.ie/contact/ from 9am to 5pm, Monday to Saturday.^{[7]
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Fill in your details and account number. Make sure that all of your contact information and account details are correct. This will allow the Virgin Media representative to help you as quickly as possible.
- You can use your mobile number instead of your account number in this process.
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Type up a clear outline of your question or issue. Make it well structured, and include as many details as necessary. Answer any questions that the Virgin Media representative asks, and you will be well on your way to finding answers.
- When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. For example, did problems begin when you moved house, or perhaps when you updated your mobile?

Method 3

Method 3 of 5:

Communicating Through the Virgin Media Community Forums

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Browse through the Virgin Media community forums. The Virgin Media UK and Virgin Media Ireland each provide a community forum, where both customers and Virgin Media representatives will answer questions. There are numerous sections for each Virgin Media service.^{[8]
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- The UK community forum is at https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums.
- The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums.
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Use the search bar to find relevant boards. The search bar is located at the top of the page, and searching a few key words about your question or issue will bring up relevant community results. There is a large amount of content in the forums, so it's likely that your problem or question has already been answered.
- Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available.
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Ask a question if your question hasn’t already been answered. Simply sign in to your Virgin Media account, and you will be able to message on the community boards. You can post your question or issue, and then wait for other customers and staff to respond.

Method 4

Method 4 of 5:

Using the Accessibility Services Options

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Call the text relay freephone number on 18001 0800 052 2164. This is a service for deaf, hard of hearing, or speech impaired Virgin Media UK customers. The text-to-voice and voice-to-text services are provided by relay assistants.^{[9]
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Use the video relay service for sign language users. Customers who use British Sign Language can use their webcam to connect with Virgin Media UK, via the video relay service. You will communicate with a qualified sign language interpreter, who will relay the information to the contact team.^{[10]
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- The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm.
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Fill in the Virgin Media Ireland alternative contact form. Virgin Media Ireland have a dedicated form for hard of hearing, speech impaired, profoundly deaf, or visually impaired customers. Once you complete the form with your enquiry and details, they will respond within one working day.^{[11]
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- When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. This may make getting contacting them faster and more efficient in the future.

Method 5

Method 5 of 5:

Utilizing Online Forms for Virgin Media Ireland

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Click on “Write to us” on the Virgin Media Ireland contact page. The contact page at https://www.virginmedia.ie/contact/ has the three options of technical support, customer support, and mobile support. Select the option most fitting for your enquiry, and click on the online form button.^{[12]
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- Only Virgin Media Ireland provides online forms for contact. Virgin Media UK does not provide this service.
- Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time.
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Type in your question. Give thorough and clear information about your issue or enquiry. Make sure you select the correct contact reason so that the right representative can help you.
- You can add attachments in this section of the contact form. This is useful if photos will help your explanation.
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Fill in your contact details. Ensure that you have your account number on hand, and read over all your details to make sure that they are correct. This will help Virgin Media Ireland to get back to you as quickly as possible.

Warnings

When contacting Virgin Media, they will never ask you for your password for any of the services they provide. Report any dodgy requests, emails, or calls to Virgin Media.

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