How to Contact Netflix

This wikiHow teaches you how to contact Netflix over the phone or online.

Method 1
Method 1 of 3:

By Phone

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    1
    Dial 1-866-579-7172.[1]
  2. 2
    Get a service code for faster service, if you're a member.[2] Sign into your account, scroll to the bottom of the page, click Contact Us and then click Call Us. You'll be given a service code to enter, as well as the estimated wait time.
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Method 2
Method 2 of 3:

Using the App

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    1
    Open the Netflix app. It's a black app with a red N.
    • Log in if you're not signed in automatically.
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    2
    Tap ☰ in the upper-left corner.
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    3
    Tap Call Help Center near the bottom of the menu.
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    4
    Tap Call Us. You'll be connected to a Netflix Help Center representative.
    • Alternatively, tap Go to Help Center website to search or browse support topics or learn about Netflix.
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Method 3
Method 3 of 3:

By Live Chat

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    1
    Go to https://www.netflix.com in a Web browser.
    • If you're a member and you're not logged in automatically, click Sign In, then enter your email address and password.
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    2
    Scroll to the bottom of the page.
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    3
    Click Contact Us.
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    4
    Scroll down and click Start Live Chat. A dialog box with a list of common issues will be displayed.
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    Click Tell us what your issue is at the bottom of the dialog box.
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    Type a reason for contacting Netflix.
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    7
    Click Start Chat. You'll be connected with a Netflix Help Center representative.
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Community Q&A

  • Question
    Please bring my favorite show back, which is Doctor Who.
    Community Answer
    Community Answer
    You can live chat with someone on Netlfix and ask them about it. If enough support comes from many people asking for the return of Doctor Who, they may be able to bring it back. Talking with Netflix is the best way for fans to support their show, as they record the demands from fans and watchers.
  • Question
    How can I recommend what shows I want to see?
    Community Answer
    Community Answer
    You used to be able to call in and suggest stuff, but Netflix does not do that any more. Instead, Netflix automatically records your searches. This way, they know what people want, and how many people want it.
  • Question
    Do I need a phone land line in order for Netflix to work?
    Community Answer
    Community Answer
    No. You just need Wi-Fi or a data connection. If you use a data connection, be careful. It will use your allowance up pretty quickly unless you have unlimited.
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References

  1. ↑ https://help.netflix.com/en/contactus
  2. ↑ https://help.netflix.com/en/contactus

About This Article

wikiHow Staff
Co-authored by:
wikiHow Staff
wikiHow Staff Writer
This article was co-authored by wikiHow Staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 598,308 times.
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Co-authors: 44
Updated: November 1, 2022
Views: 598,308
Categories: Netflix | Contacting Media Outlets
Article SummaryX

1. Call 1-866-579-7172 to reach Netflix by phone.
2. Tap the menu in the Netflix app and select Call Help Center.
3. Log into Netflix.com and go to Contact Us > Start Live Chat.

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