How to Cancel a Fiverr Order

Fiverr is a freelance marketplace where you can order a service or product. This wikiHow article will show you how to cancel a Fiverr order.

Steps

1
Go to your Fiverr dashboard. On your dashboard, you'll see all the orders that have been submitted to you as well as your current project.
- If you are a buyer, you will see all the order requests you have made as well as any open requests.
2
Click the order you want to cancel. That order will open in a new page.
- Both buyers and sellers are able to see the order page.
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3
Click Visit the Resolution Center. You'll be directed to the resolution center.
4
Click to select the option next to "Ask the buyer to cancel this order." If you're the buyer, you'll see "Ask the seller to cancel this order" instead.^{[1]
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5
Click to select an appropriate reason under "Can you give us more detail on why?" Your reason here might affect your gig rank or reviews.
6
Click Continue.
7
Type your message to the buyer/seller about canceling the order. In the text box, you can type a message to the buyer or seller about why you want to cancel the order. Be clear here because any misunderstanding can result in a bad review.^{[2]
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8
Click Send. You will be redirected back to the order page, but it will be in dispute. It's now the buyer's/seller's turn to accept or reject the dispute. If accepted, the order will be canceled mutually.^{[3]
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