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Stress in Organizations
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Concept Version 9
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Consequences of Workplace Stress

Stress can impact an individual mentally and physically and so can decrease employee efficiency and job satisfaction.

Learning Objective

  • Recognize the potentially severe consequences of work-related stress on an individual, particularly over time


Key Points

    • Problems at work are more strongly associated with health complaints than any other life stressor.
    • Participation problems such as absenteeism, tardiness, strikes, and turnover take a severe toll on a company.
    • Individual distress manifests in three basic forms: psychological disorders, medical illnesses, and behavioral problems.
    • When individual workers within an organization suffer from a high degree of stress, overall efficiency can substantially decrease. Stressed workers will ultimately foster a negative culture and show reduce operational capabilities.

Terms

  • stress

    Mental, physical, or emotional strain due to a demand that exceeds an individual's ability to cope.

  • psychosomatic

    Pertaining to physical diseases or symptoms that have psychological causes.


Full Text

Stress

Symptoms of stress

Stress can manifest as various symptoms affecting one's body, mind, behavior, and/or emotions.

Negative or overwhelming work experiences can cause a person substantial distress. Burnout, depression, and psychosomatic disorders are particularly common outcomes of work-related stress. In general, individual distress manifests in three basic forms: psychological disorders, medical illnesses, and behavioral problems.

Psychological Disorders

Psychosomatic disorders are a type of psychological disorder. They are physical problems with a psychological cause. For example, a person who is extremely anxious about public speaking might feel extremely nauseated or may find themselves unable to speak at all when faced with the prospect of presenting in front of a group. Since stress of this type is often difficult to notice, managers would benefit from carefully monitoring employee behavior for indications of discomfort or stress.

Medical Illnesses

Physiological reactions to stress can have a long-term impact on physical health. In fact, stress is one of the leading precursors to long-term health issues. Backaches, stroke, heart disease, and peptic ulcers are just a few physical ailments that can arise when a person is under too much stress.

Behavioral Problems

A person can also exhibit behavioral problems when under stress, such as aggression, substance abuse, absenteeism, poor decision making, lack of creativity, or even sabotage. A stressed worker may neglect their duties, impeding workflows and processes so that the broader organization slows down and loses time and money. Managers should keep an eye out for such behaviors as possible indicators of workplace stress.

Organizational Effects of Stress

Stress in the workplace can be, so to speak, "contagious"—low job satisfaction is often something employees will discuss with one another. If stress is not noted and addressed by management early on, team dynamics can erode, hurting the social and cultural synergies present in the organization. Ultimately, the aggressive mentality will be difficult to remedy.

Managers are in a unique position when it comes to workplace stress. As they are responsible for setting the pace, assigning tasks, and fostering the social customs that govern the work group, management must be aware of the repercussions of mismanaging and inducing stress. Managers should consistently discuss job satisfaction and professional and personal health with each of their subordinates one on one.

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