How to Stop Candy Crush from Freezing

Last Updated: November 26, 2015

If you play Candy Crush on your mobile devices, such as iOS and Android, you may encounter situations when the game hangs or freezes. It can be quite irritating to be in a middle of a level and have the game freeze on you. When this happens, there are a few things you can do to try and alleviate the problem.

Method 1

Method 1 of 3:

Updating the App Version

1
Open the app store. Tap the App Store icon on iOS and on the Play Store icon on Android. Your device’s app store will be opened.
2
Check if the version is up-to-date. Search for “Candy Crush” in the app store, and look for the game app from the results. If your current version is up-to-date, you will only see the “Open” button beside the app.

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3
Update the app. If the app is outdated, an “Update” button will appear instead of “Open.” Tap on this button. Candy Crush will be updated to the most recent version. A lot of issues can be resolved by having the latest version since this should contain all the necessary bug fixes.
4
Play the updated app. Once the update is done, close the app store. Look for the Candy Crush app on your device and tap on it. You can now play Candy Crush again.

Image titled Stop Candy Crush from Freezing Step 4

Method 2

Method 2 of 3:

Re-installing the Game

1
Uninstall the game. Sometimes a fresh install will address any issues, including freezing.
- To uninstall on iOS, tap and hold the Candy Crush app icon until it shakes, and then tap the “X” button that appears on it to uninstall it.
- To uninstall on Android, open the Application Manager from the Settings. Find “Candy Crush” from the list of Downloaded apps. Tap on it, then tap the “Uninstall” button.
2
Install the game. Open your device’s app store (the App Store on iOS and the Play Store on Android), and search for Candy Crush. Once you find it, select it, and then tap the “Install” button.
3
Connect to Facebook. Once the installation is done, look for the Candy Crush app on your device and tap on it. On the welcome screen, tap the “Connect” button. You need to do this in order for your game to be connected to your Facebook account so your previous progress can be synced and updated.
4
Start playing again. You can now select the level where you left off and start playing Candy Crush again.

Image titled Stop Candy Crush from Freezing Step 8

Method 3

Method 3 of 3:

Freeing Up Running Apps

1
Check other running apps. Sometimes you have lots of apps running at the same time. This consumes a lot of system memory and can slow down your device and the apps.
- To check on iOS, double-tap the Home button to see all the running apps.
- To check on Android, open the Application Manager from the Settings then swipe to the left to see the list of Running apps.
2
Close the running apps. Closing some of the apps you’re currently not using can help free up some memory and speed up your device.
- On iOS, swipe up on each of the app you aren’t using to close them.
- On Android, swipe away each app that you want to close.
3
Restart the device. This step can be optional, but restarting your device can sometimes help free up memory and speed up your apps.
4
Start playing. Look for the Candy Crush app on your device and tap on it. You can now play Candy Crush again.

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Community Q&A

Question

Why does it still freeze if I've done all the steps from the article?

Community Answer

There may be something wrong with your device.
Question

What do I do if I have tried everything, but it still freezes?

Community Answer

Try doing a soft reset. (On an iPhone, hold both the Power button and the button on the front of the iPhone for 10 seconds.)
Question

I am locked between two games and have tried to reload but I'm still stuck in the same place. What should I do?

Community Answer

Force close the app by double clicking the home button and sliding up on the app. Then start it again. If that doesn't help, restart your device. If none of this helps, you may have to wait for an update to the game.