quality

(noun)

The degree to which a man-made object or system is free from bugs and flaws, as opposed to scope of functions or quantity of items.

Related Terms

  • quality control
  • locus of control

Examples of quality in the following topics:

  • The Quality Control Cycle

    • Quality control is used to evaluate and address the quality of the goods a business provides.
    • Quality control is a business procedure used to assess the quality of a company's products or services against benchmarks determined by the company, industry standards, or clients/customers.
    • Quality control and quality assurance have different purposes.
    • Collect real-world data to improve product quality and adjust the QC process.
    • Most importantly, a quality control process should be an ongoing process.
  • Quality Control and Assurance

    • Quality assurance and quality control are intended to ensure that products are created with the fewest number of defects possible.
    • Quality assurance and quality control are two methods of planning and implementing structured methods in a work process to ensure that products are created with the highest possible quality and with the smallest number of defects and problems.
    • Quality assurance (QA) refers to the planned and systematic activities implemented in a quality system to fulfill the quality requirements for a product or service It is a systematic measurement compared to a set standard, with process monitoring used to prevent errors.
    • This can lead to difficulties in maintaining process quality.
    • Discuss quality control (QC) and quality assurance (QA) as integral components of an effective organizational management structure
  • Total Quality Management (TQM)

    • Total quality management (TQM) is the continuous management of quality in all aspects of an organization.
    • Quality management is the study of improving the quality of a company's products and services.
    • Total quality management (TQM) promotes the importance of improving quality on a continuous basis.
    • Supplier quality: Finally, most companies are also customers.
    • Employ the total quality management (TQM) perspective to identify how to improve quality and efficiency on a continuous basis
  • Bureaucratic Control

    • The quality control cycle improves processes through a continuous cycle of planning, doing, checking, and acting.
    • It is designed to improve the quality of a product or process through continuous reinvention.
    • Quality control both verifies the delivery of good quality and identifies gaps and failures that need to be addressed within the process.
    • It is important to keep in mind that this quality control process is continuous and specifically designed to improve the quality of business processes on an ongoing basis.
    • Use the four central components of the quality control cycle as a quality control (QC) tool
  • TQM

    • TQM is aimed at customer satisfaction via continuous improvement of the quality of business products and processes.
    • Total Quality Management (TQM) is a management philosophy based on the continuous improvement of the quality of business products and processes.
    • It is concentrated on quality and based on participation of all its stakeholders.
    • TQM includes management, workforce, suppliers, and customers to improve the quality of the product or service.
    • Quality: TQM requires a high degree of excellence of the quality of products or services provided by an business organization.
  • Total Quality Management Techniques

    • Six sigma, JIT, Pareto analysis, and the Five Whys technique are all approaches that can be used to improve overall quality.
    • Total Quality Management (TQM) is an integrative management philosophy for continuous improvement of the quality of an organization's products and processes in order to meet or exceed customer expectations.
    • Six Sigma drew inspiration from the quality improvement methodologies of preceding decades, including quality control, TQM, and Zero Defects.
    • JIT focuses on continuous improvement to maximize an organization's return on investment, quality, and efficiency.
    • JIT programs often include a focus on Total Quality Control.
  • Quality of Written and Oral Expression

    • The quality of written and oral communication depends on the effective use of language and communication channels.
    • The quality of written and oral expression determines how effective communication will be in achieving its objectives.
    • We can assess the quality of expression by considering such factors as content and use of communication medium.
    • In both written and oral communication, the use of language is the primary determinant of quality of expression.
    • One's skill level in using the chosen medium is an aspect of quality of expression.
  • The RATER Model

    • The RATER model is a service quality framework.
    • By measuring the quality ratings for these five areas, a business can improve areas that are lagging.
    • Gap 2: The quality specification gap.
    • Gap 5: The perceived service quality gap.
    • Addressing gaps is the ultimate goal of this process because the deviation between customer expectations and actual quality is where quality control and process improvements take place.
  • Project Management Audits

    • Project management audits are used to determine and control the quality, completion, and timing of a project.
    • This usually refers to audits in accounting, but similar concepts also exist in project management and quality management, as the auditing of steps and processes in a project systematically or randomly to insure that the project is meeting estimated completion and quality standards.
    • Like a project management audit, a quality audit is an external verification that a project is compliant with regulations and standard.
    • A system of quality audits verifies the effectiveness of a quality management system.
    • To benefit the organization, quality auditing should highlight areas of good practice and provide evidence of conformance (positive feedback) as well as report non-conformance and corrective actions (negative feedback).
  • The Challenge of Competition

    • Finally, there is the potential to compete externally based upon quality.
    • Quality competitive strategies, while related to branding, provide a particular level of quality to capture a specific income or interest demographic.
    • The opportunity cost of efficiency is associated with quality, which generally sees higher price points.
    • Quality is therefore a strong antithesis to the low-cost strategy.
    • Companies generally achieve either a cost or a quality advantage (very rarely, both).
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