Gap Analysis

(noun)

A tool that helps organizations compare actual performance with potential performance. It answers the question: "Where are we now and where do we want to be?"

Related Terms

  • SERVQUAL
  • ex-ante
  • ex-post
  • reliability

(noun)

Gap analysis is a tool that helps organizations compare actual performance with potential performance. The thought process flows thus: "Where are we now and where do we want to be? "

Related Terms

  • SERVQUAL
  • ex-ante
  • ex-post
  • reliability

(noun)

A tool that helps organizations compare actual performance with potential performance. The thought process is: "Where are we now and where do we want to be?"

Related Terms

  • SERVQUAL
  • ex-ante
  • ex-post
  • reliability

Examples of Gap Analysis in the following topics:

  • Scorecard Measurement

    • Gap analysis is a tool that helps companies compare actual performance with potential performance.
    • Gap analysis can be conducted from the following perspectives:
    • Gap analysis lends itself to the measurement aspect of the balanced scorecard, ensuring that maximum value may be derived from the exercise.
    • Coupled with well-designed and well-thought out dimensions for the scorecard itself, gap analysis is very useful in assessing organizational health.
  • The RATER Model

    • Gap Analysis can be applied to each of the five RATER areas.
    • Gap Analysis is a tool that helps companies compare actual performance with potential performance.
    • Gap 3: The service delivery gap.
    • Gap 4: The market communication gap.
    • Apply Gap Analysis to the RATER model to measure current and potential performance
  • Employee Recruitment

    • Recruitment is the process of identifying an organizational gap and attracting, evaluating, and hiring employees to fill that role.
    • The different stages of recruitment are: job analysis, sourcing, screening and selection, and onboarding.
    • Job analysis involves determining the different aspects of a job through, for example, job description and job specification.
  • Bureaucratic Control

    • Quality control both verifies the delivery of good quality and identifies gaps and failures that need to be addressed within the process.
    • It also collects data for charting and analysis to be used in the following "check" and "act" steps.
  • Fulfilling the Planning Function

    • What is the gap from ideal and why?
    • Think – What specific actions must be taken to close the gap between today's situation and the ideal state?
    • Among the most useful tools for strategic planning is a SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats).
  • What is Strategy?

    • The action plan relates to achieving the economic, social, and environmental performance objectives; in essence, it helps bridge the gap between the long-term vision and short-term decisions.
    • It entails the analysis of internal and external environments of firms to maximize the use of resources in relation to objectives (Bracker 1980).
    • Through this analysis, the company can develop a goal for how to enter the market while differentiating from competitors' products.
    • Through this analysis, the company can develop a goal for how to enter the market while differentiating from competitors' products.
  • Commercializing Innovative Products

    • It is important to keep in mind where the early adopters will be and where competitive gaps may exist.
    • Such phases include market analysis and consumer research, which progress to design and prototyping, after which follow naming and packaging design and ultimately retail and production support.
  • SWOT Analysis

    • A SWOT analysis allows businesses to assess internal strengths and weaknesses in relation to external opportunities and threats.
    • A method of analyzing the environment in which businesses operate is referred to as a context analysis.
    • One of the most recognized of these is the SWOT (strengths, weaknesses, opportunities, and threats) analysis.
    • Identifying SWOTs is essential, as subsequent stages of planning can be derived from the analysis.
    • Explain how a SWOT analysis can be used as a tool in strategic decision making
  • Maintaining Control

    • Controlling requires taking an aerial view of operational processes, identifying gaps and weaknesses to improve efficiency.
    • How can we bridge the gap between the two?
  • Human Resource Planning

    • When appropriate, human resource managers may note experience and/or competency gaps or the need to create new roles or hire new individuals to ensure proper functioning.
    • Targeted human resource strategies, plans, and programs work to address these gaps in the organization's workforce through:
    • These strategies and programs are monitored and evaluated on a regular basis to ensure that they are moving the organization in the desired direction, including closing employee-competency gaps.
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