Windows XP

More printer troubleshooting tips

Because so many issues can affect your printer, you should also consider these problem-solving tips:

• If you work in an office environment where several people share a printer, there may be a network problem. Contact your network support person.
• If you can find the manual for your printer, read it to see if you can find a solution to the problem.
• If your printer still doesn't work, go to the Help and Support Center. Under Pick a Help Topic, click Printing and Faxing, or enter the term "printer" into the Search box.
• Open the Printing Troubleshooter. Answer the questions and follow the instructions so the computer can help you figure out what's wrong.

To open the printing troubleshooter:

1. Click StartControl PanelPrinters and Other Hardware.
2. In the left pane, open the Troubleshooters category.
3. Click Printing.
4. The printing troubleshooter opens.