Marketing
Textbooks
Boundless Marketing
Services Marketing
Service Quality
Marketing Textbooks Boundless Marketing Services Marketing Service Quality
Marketing Textbooks Boundless Marketing Services Marketing
Marketing Textbooks Boundless Marketing
Marketing Textbooks
Marketing
Concept Version 7
Created by Boundless

The Gap Model

The Gap Model

The Gap Model

The diagram shows the different gaps in the model, including the Knowledge Gap discussed here.

Source

    Boundless vets and curates high-quality, openly licensed content from around the Internet. This particular resource used the following sources:

    "Oliver-customerservice - The Knowledge Gap."
    http://oliver-customerservice.wikispaces.com/The+Knowledge+Gap Wikispaces CC BY-SA.

Related Terms

  • Service quality model
  • Service Quality
  • Subjects
    • Accounting
    • Algebra
    • Art History
    • Biology
    • Business
    • Calculus
    • Chemistry
    • Communications
    • Economics
    • Finance
    • Management
    • Marketing
    • Microbiology
    • Physics
    • Physiology
    • Political Science
    • Psychology
    • Sociology
    • Statistics
    • U.S. History
    • World History
    • Writing

    Except where noted, content and user contributions on this site are licensed under CC BY-SA 4.0 with attribution required.