TQM

(noun)

Total Quality Management; a process improvement method that promotes the importance of quality improvement on a continuous basis.

Examples of TQM in the following topics:

  • TQM

    • TQM is aimed at customer satisfaction via continuous improvement of the quality of business products and processes.
    • TQM ultimately aims for long term success through customer satisfaction.
    • Total: TQM involves the entire organization, supply chain, and/or product life cycle.
    • A study in 2001 by Cua, McKone, and Schroeder identified nine common TQM practices.
    • There are several other aspects and systems of TQM frequently used by businesses.
  • Total Quality Management (TQM)

    • Total quality management (TQM) is the continuous management of quality in all aspects of an organization.
    • Total quality management (TQM) promotes the importance of improving quality on a continuous basis.
    • An important basis for justifying TQM is its impact on total quality costs.
    • TQM is rooted in the belief that preventing defects is cheaper than fixing them.
    • This makes supplier management is a complex and highly relevant component of TQM.
  • TQM

    • Total quality management (TQM) is an integrative philosophy of management for continuously improving the quality of products and processes.
    • Considering the practices of TQM as discussed in six empirical studies, Cua, McKone, and Schroeder (2001) identified nine common TQM practices:
    • The first, and major, TQM principle is to satisfy the customer--the person who pays for the product or service.
    • The third principle of TQM is continuous improvement.
    • TQM practices ensure each person involved with a product is responsible for its quality.
  • Total Quality Management Techniques

    • Considering the practices of TQM as discussed in six empirical studies, Cua, McKone, and Schroeder (2001) identified the nine most common TQM practices as:
    • The following sections describe some other important and widely used techniques that drew inspiration from TQM in their focus on quality and control.
    • Six Sigma drew inspiration from the quality improvement methodologies of preceding decades, including quality control, TQM, and Zero Defects.
    • The Six Sigma management philosophy drew inspiration from the quality improvement methodologies of preceding decades, including TQM.
    • Classify the different methods of TQM available to organizations and leaders
  • Quality costs

    • Total Quality Management (TQM) is the organization-wide management of quality that includes facilities, equipment, labor, suppliers, customers, policies, and procedures.
    • While this special topic on TQM is not a comprehensive discussion of all aspects of TQM, several key concepts will be discussed.
    • An important basis for justifying TQM practice is understanding its impact on total quality costs.
    • TQM is rooted in the belief that preventing defects is cheaper than dealing with the costs of quality failures.
    • In a traditional organization that does not practice TQM, prevention costs typically comprise the smallest percentage of total quality costs.
  • TQM’s seven basic elements

    • Seven basic elements capture the essence of the TQM philosophy: customer focus, continuous improvement, employee empowerment, quality tools, product design, process management, and supplier quality.
    • Employee involvement: Employees in a TQM environment have very different roles and responsibilities than in a traditional organization.
    • Process management: "Quality at the Source" is an important concept in TQM.
  • Quality Control

    • Most of the time, managers aim to improve or maintain the quality of an organization as a whole; this is referred to as Total Quality Management (TQM).
    • TQM involves a continual effort for quality improvement by everyone in an organization.
  • Special topic: just-in-time and lean systems

  • Quality awards and standards

    • The large majority of organizations that use these programs use them as tools to help improve their quality processes and move toward implementing and successfully practicing TQM.
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