Job Success

Body language and listening skills

Good listening is more than what words you use when listening. Active listeners communicate without interrupting. They use body language to demonstrate their attention and interest.

While listening actively:

• Occasionally nod your head in agreement with what the speaker is saying.
• Don't fold your arms. The speaker may interpret it as a sign of negativity or hostility.
• Make eye contact.
• Smile encouragingly.
• Lean forward slightly.
• Give the speaker personal space.